Can't connect after upgrading to Windows 10

Symptoms

After upgrading the Host PC to Windows 10 from XP, Vista or Win 7 using Windows Update you can no longer connect to the Host despite it is running properly.

Cause

The Host settings are located in the HKEY_LOCAL_MACHINE/SYSTEM/Remote Utilities key. The key also contains information about the Internet ID and the access password (in a secure form). During a Windows 10 upgrade, Windows deletes/resets the key and the Host settings are emptied.

Solution

  1. Download the export.cmd script onto the Host computer.

    Note:

    Certain web browsers immediately open the file for viewing, instead of downloading it onto the disc. To download the file, right-click on the download link and select Save link as... or a similar command in your web-browser to save the file onto your computer.

  2. Right-click on the export.cmd file and select Run as administrator from the Windows right-click menu.
  3. When the CMD window appears press any key to run the script. The file ru_settings.reg with Host settings will be saved to the same directory as the script file.
  4. Upgrade to Windows 10.
  5. Download the import.cmd script onto the Host computer.
  6. Right-click on the import.cmd file and select Run as administrator from the Windows right-click menu.
  7. When the CMD window appears press any key to run the script. The script will import the Host settings back into the registry. Alternatively, you can double click on the ru_settings.reg file to import the settings into the registry.
  8. Either restart the Host (right-click the Host icon and select Restart Host) or restart the Host PC.

Need to know

This problem affects Remote Utilities version 6.3.0.6 and earlier and it will be fixed starting with version 6.5. The Host settings will be relocated to HKEY_LOCAL_MACHINE/Software/Usoris key instead.