Louise Howard's community posts

How to upgrade to version 7 if I'm a free license user?

Louise Howard, User (Posts: 5)

Feb 09, 2022 4:58:02 am EST

Hello,

It looks like we are now able to download the new Host version from your website (Whereas we could not before) and this now works for my users.

How to upgrade to version 7 if I'm a free license user?

Louise Howard, User (Posts: 5)

Feb 08, 2022 6:02:25 am EST

Support level: Free or trial

I have now re-sent the logs, can you confirm you have received them and they are not in your Junk or Spam filtering?

How to upgrade to version 7 if I'm a free license user?

Louise Howard, User (Posts: 5)

Feb 07, 2022 7:05:35 am EST

Support level: Free or trial

Still experiencing the same problem from my side. Logs have been sent in an email as requested.

How to upgrade to version 7 if I'm a free license user?

Louise Howard, User (Posts: 5)

Feb 04, 2022 5:10:30 am EST

Support level: Free or trial

Hello,

I have followed your instructions and get the same thing again. Added the license back in, tried to connect to PC (Which shows as online) and get "Unable to connect. Attempt: 5, 4, 3, 2, 1" then device shows offline.

Any advice would be much appreciated.

How to upgrade to version 7 if I'm a free license user?

Louise Howard, User (Posts: 5)

Feb 03, 2022 11:43:43 am EST

Support level: Free or trial

I also find that I put the Host back onto a Free license and the devices revert back to being offline and I cannot connect to them. Any ideas on how to fix?