David Li Bergolis's community posts

Well, that the tray icon is mandatory to avoid problems with AV Software, that's not correct.
Look at UltraVNC, you are able to completely disable the tray icon and any notification at connection.
You can even open an integrated filemanager and transfer files from and to the host without any notification.
The host doesn't show any information at all when properly configured.
And nonetheless, AV Software don't flag it as Virus/Trojan/PUP, etc...

To be honest, UltraVNC needs an open port for ANY computer you want to control remote,
RU needs only ONE open port for the server, OK.

I really don't care about the systray icon at all, but the connection nag screen blocks any work or click at that area.
You could make a permanent and nonremovable systray icon that indicates idle, connection, errorstate, etc,...
but please remove that banner. It makes no sense for me to double annoy the host.
If it is possible with a paid version, it would be acceptable for me, although it would be a license-wise overkill,
because I'm a private user with 6 computers inside my family circle.
But I have to admit, that your price policy is really fair, so I would buy.

Is there any way to remove that banner?
It seems to be a bug, because I configured 5 computers with windows 10 and 1 computer with windows 7.
On the Windows 10 computers i can click on the "okay" button on the banner.
At my Windows 7 machine i cannot click at ANY button on that banner, neither physically, nor from remote.
I tried to reinstall RU Host with manually deleting any registry entries and any folder created (ProgramData and AppData).
That's only a problem with Windows 7. I tested it with XP, no problem at all.

Yes, I am a private user at home. Only ONE network, no subnetting, no VPN, no VLAN.
And of course I am using the latest Version available since today 13:30h.
My network is using DHCP with reserved IP adresses (MAC based),
so my clients are using DHCP to get always the same IP adress.

For the RU config:
I use my own hosted ID Server with the integrated user management.
That works like a charme inside my network and from the internet, even behind Firewall and NAT.

Patrick Riley wrote:

Are the link lights on for the ethernet adapter when the computer is shut down?

Yes, the lights are on. Sporadically they blink.
My Router recognize my Computer as RUNNING, even if I shut it down because the LAN port never shut off.

Patrick Riley wrote:

Ok, check these settings on your windows 10 machines. Control Panel->Network and Sharing Center->Change Adapter Settings. Right click on ethernet adapter and go to Properties. Click Configure, then Advanced. Make sure green ethernet or energy efficient ethernet is disabled. Sometimes it has both. Then make sure all your wake on lan settings are enabled. Wake on magic packet needs to be enabled. Disable shutdown wake on lan if it is listed, but you may need to do trial and error with this setting.

Then, go back to control panel and go to Power Options. On the left, click on choose what the power buttons do. Click on Change settings that are currently unavailable at the top. Then disable turn on fast startup.

WOL in the BIOS also needs to be enabled but BIOS settings are different depending on the manufacturer. I also disable other sleep settings in the BIOS. But I know these settings in Windows 10 need to be set right for WOL to work with remote utilities. Let me know if you have any questions.

Like I said, it is all configured like that.
Deep sleep, green LAN, and all the other energy saving shit, all disabled.
Sorry, it only won't work with RU. All other wake tools are working flawlessly.
And it doesn't matter, what I configure in Windows, because when the Computer ist shut down, then there is of course no Windows loaded.
At this time only the BIOS is important and there I have configured all properly, because all other tools can wake that machine, even if I delete the Harddisk.
OK, it won't boot anything but at least it would start the machine.
Of course Magic Packet is activated. I even have Intel AMT activated on one machine (my server).
My post was only for couriousity, it isn't important for me to have this issue fixed.
I'm satisfacted with RU, for WoL I use Box2go on Android and WOL2 on Windows. It's OK for me.

If someone would have fixed that issue reliably, then it would be nice,
or the developer could implement another waking method like all other tools in market.
But again, if it isn't fixable yet, then it's OK for me, too.

I'm running out of options now because all settings mentioned by you were set correctly.

Only for example:
I have the Host installed on machine A and B.
I have the Server installed only on machine A.
Machine A is running 24/7.
Machine B is shut down.
Now I want to wake machine B:
If I use WOL2 on machine A: OK, machine B starts up.
If I use Box2go on my Phone via Fritzbox: OK, machine B starts up.
If I use RU Viewer on Machine A or on any other machine: no way. Machine B remains sleeping.

Patrick Riley wrote:

Are you running Windows 10?

Si, Pancho. :-)
All Systems are running Windows 10 x64, with all updates, only the Windows Defender, no Security Suite or other shit and only the drivers without any bundled Software.
My Autostart is clean and I don't use any optimizer tools, I hate them.

Only for couriousity:
I tried with Windows 7 and XP, too.
I would try with Windows 2000, but the Software doesn't work on it. :-)

Patrick Riley wrote:

I was able to get it working. A lot of setting changes in the bios and on the network adapter. Do you have energy efficient or green ethernet disabled?

I have nothing green or energy saving activated in BIOS. And that wouldn't explain, why it works with all other tools.
If it were a BIOS misconfiguration, it wouldn't work with other tools at all.
I have activated the option, that the Computer will only be woke up by "Magic Packet" and not by "Pattern match",
because in that case my Computer would start with a simple PING, and that wouldn't be so nice.

What kind of changes have you done?

I have the same issue with WoL.
It simply doesn't work at all.
I can see and controll all Computers on my network, i don't have Subnets or someting, it's my home.
But Wake on LAN doesn't work at all, at least on my installation it NEVER worked for me.
I tried at work, too, with completely fresh installations of Windows with only the drivers.
No chance to get WoL working.
I use WOL2 for waking up my computers, it works since beta status of that software.
I use the Wake-Option in my fritzbox, it works, too.
So I can say, it has nothing at all to do with misconfiguration or something else.
So I think, it's simply a bug inside the software, because there is nothing to configure inside Remote Utilities.
Is there a plan, when this will get fixed?
It's not dealbreaking, because there are other tools or my fritzbox, that are working, but it would be nice,
if this function would be useful, so I could use really an "all in one" solution.

Regards
David

No no, that's not really an issue.
Adding such a feature would make the software more useful, but your software is in its actual state of course useful as well.
It was only a question for couriousity.

Thank you for the fast reply.

Best regards
David

Hello at all.

Just a simple question, it's not so important for me, but it would be a bigger advantage
if the RU server could provide a webinterface (webviewer) for computersystems
where you are not allowed to start any foreign EXE (i.e. public computer, internet café).
Is such a feature planned in the near future? Of course I would pay for an license upgrade.

Regards
David.