Snowbound's community posts


1 minute delay normal for remote computer screen to show up

Support level: Free or trial
Did a test here on the same network. Put the Host with unattended configured on a Dell system hooked up to the same LAN as the viewer. Internet connection is a 500/500 fiber connection. If I remotely reboot the Dell it takes RemoteUtilies a full minute after the Dell boots up to the login screen to the same Windows10 login screen in my RemoteUtilities Viewer connection.

Is this 1 minute delay before the Viewer app shows the screen of a rebooted computer normal?

Questions after 1 year anniversary

Support level: Free or trial
I am looking at purchasing RemoteUtilities at the Mini level but have a couple of questions after the 1 year anniversary:

1. Does my support level remain at Mini?  What if RemoteUtilies gets a major release after my 1 yr but I do not upgrade to that major release version? Is my support level remain at Mini?

2. What if RemoteUtilities discovers a security issue after my 1 year anniversary? Do I have do a paid upgrade to get the security update?