Mike Mossel's community posts

Previous inventory details not accessible when client is offline

Mike Mossel, User (Posts: 10)

Jun 28, 2021 12:30:43 pm EDT

Support level: Free or trial

Dear Polina,
Sorry, I missed the file menu.
Works great, thanks!
Mike

Mouse pointer moves on blanked screen

Mike Mossel, User (Posts: 10)

Jun 28, 2021 11:46:38 am EDT

Support level: Free or trial

Dear Polina,
Thanks for your answer.
Kind regards,
Mike.

Change my name on Chat window and Message window

Mike Mossel, User (Posts: 10)

Jun 28, 2021 11:21:58 am EDT

Support level: Free or trial

Polina,
Thanks for your answer - that works great.
Could you also help me with the second part of my question, concerning the name on the message window (Other modes > Send message) ?

Previous inventory details not accessible when client is offline

Mike Mossel, User (Posts: 10)

Jun 26, 2021 3:02:00 am EDT

Support level: Free or trial

The previous fetched inventory details can not be not accessed when client is offline.
Please help?

Change my name on Chat window and Message window

Mike Mossel, User (Posts: 10)

Jun 26, 2021 2:42:32 am EDT

Support level: Free or trial

How can I change my name in the Chat window and Message window?
In my case (see picture) I want to modify my current name "Jan (Desktop-Jan)" to something else.
Please help?

Mouse pointer moves on blanked screen

Mike Mossel, User (Posts: 10)

Jun 26, 2021 2:35:26 am EDT

Support level: Free or trial

When I use locked input + blank screen on the remote pc, the remote mouse pointer is visible and moves on the remote screen when I move the mouse on my screen.
Please help?

Which IOS app Remote Utilities?

Mike Mossel, User (Posts: 10)

Jun 07, 2021 9:01:34 am EDT

Support level: Free or trial

Hi Conrad,
Thanks for replying. I successfully could connect to an exisiting host.
However I need a setting for a View-Only connection, how to do that?
Also, in the window "New connection", I can not specify the port number for a direct connection.
Please help.
Kind regards, Mike.

Which IOS app Remote Utilities?

Mike Mossel, User (Posts: 10)

Jun 07, 2021 4:06:46 am EDT

Support level: Free or trial

In the Apple store there are 2 apps Remote Utilites, see https://apps.apple.com/nl/developer/remote-utilities-llc/id1201935140
Which one should I use?
And how to use it (I can not connect to a existing host)?
Kind regards, Mike.

Can not connect to Host (Verification message)

Mike Mossel, User (Posts: 10)

May 30, 2021 3:11:40 am EDT

Support level: Free or trial

Dear Polina,
The issue was caused by a wrong setting in the viewer:
In Connecton > Properties > Network, Use IPv6 was set to selected.
Turning this off, was the solution.
Sorry, my mistake.
Thanks for replying and support!

Can not connect to Host (Verification message)

Mike Mossel, User (Posts: 10)

May 28, 2021 5:21:36 am EDT

Support level: Free or trial

When trying to connect with Viewer 7.0.2.0 to a remote Host 7.0.2.0 (both on Windows 10 with latest update), I get the Viewer message:
Verification message: Can not connect to Host. (see attached picture)
It is a connection to a external IP adres with Port 4934

Connections to other remote Hosts on othe Windows 10 machines works fine.
I have uninstalled the Host using your specific instructions and installed it again. Rebooted the remote machine, but that did not help.
Please help?