Manny Ratliff's community posts

Polina wrote:

Hello Manny,

Thank you for your message.

Unfortunately, Remote Utilities does not provide such features - in order to connect to a remote Host or Agent you need to add their IP address or Internet-ID code to your address book first. You can easily remove the connection entry after disconnecting if you don't want to keep it in your address book - this can be done by right-clicking on the connection and selecting  Delete  from the drop-down menu or by simply selecting the connection and pressing  Delete  key on your keyboard. Sorry if this makes our program less useful for you.

Please let us know if you have other questions.

Thank you for the quick response. I still love the software way more than the competitors I have used. I was just hoping that I could auto-delete connections after disconnecting from the target device.

Polina wrote:

Hello,

Thank you for your message.

I have seen that you also have an agent, but when accessing from the Viewer, you have to add the connection, occupying a space in the address book. Does this have to work like this ???

Yes, unfortunately, you need to add any Host/Agent to your address book first in order to connect to it. Since Agent is a module for spontaneous support, the connection entry can be removed from the address book after the remote session is over, so this way you can free up some space in the address book.

you give me ID and password, and at the end of the remote, ready.

Yes, the remote user can run Agent and provide you their Internet-ID code and password - you only need to add the connection entry to your address book and connect to the remote Agent. Please refer to this guide on connecting to a remote machine via Agent.

In addition, please note that according to our Community Forum rules mentioning competitor links and product names are not allowed on our forum.

Hope that helps.

Is there a setting to not save the connection to the connection list after I disconnect. My thing is I don't connect frequently enough to save all the connections.