H E's community posts

is the problem fixed?

Yes, I can do this but I think you should reproduce this behavior cause it will occur on several PCs with different Viewer computers and different agent computers. We‘re using newest Win 10 version.
In meantime, do we have the possibility to get a free (for 10 entries) key for version 6? Cannot find any way to order it.

Would be very great if you’ll implement an option in msi generator to ignore this key.

we have several customers that only need once a year support. So we will delete the id after support session. When the customer will call us one year later, it would be great to get a new mail. To cleanup the registry after every support is no option.

Yes I can see the prompt and enter the credentials. After that nothing happens. Tested with Version 6 everything works as expected.

Is there a way to get an email everytime the agent will be executed? As I can see, the email will only send once the agent starts the first time.

No the problem sill persists in version 7.0.0.3

Hello,

I'm new in RU. I've tested the software and stuggeling with Restart agent as. In current version 7.0.0.3 this will not work. I also tested a 6er version and this will work without any problems. Are you know about this bug?

Another question: As I can see in free version I can start unlimited spontaneous support session, as long I have only 10 remotes in my address book at the same time. Am I correct?

Thank you for your help.