Adam Romberg's community posts

Poor performance on 7.0, 6.0 was just fine.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 1:00:22 pm EST

Support level: Starter

We'll take this to e-mail with an update on this thread as soon as it's resolved or planned to be resolved.

Poor performance on 7.0, 6.0 was just fine.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 12:19:00 pm EST

Support level: Starter

I did before I posted this, so, I'm on 7.0.0.1 on my viewer and the hosts that would sign in (excl. the three that won't sign in because of Custom Server Security Issues?)

I pulled host logs and I'm not seeing anything weird.

Edited:Adam Romberg - Feb 28, 2021 12:20:05 pm EST

Poor performance on 7.0, 6.0 was just fine.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 11:48:26 am EST

Support level: Starter

Additionally, now when I'm trying to login to some of them "Custom Security Authorization Error".

I wasn't able to find useful logfiles on the server, which concerns me especially with authentication errors....

Edited:Adam Romberg - Feb 28, 2021 11:50:15 am EST

Poor performance on 7.0, 6.0 was just fine.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 11:46:01 am EST

Support level: Starter

Enviroment:
RUT Self-hosted server, upgraded to 3.0.(public+private IP) (172.16.6.x, 67.x.x.x) public
RUT Viewer, on my machine (private ip, 192.168.69.x with a VPN to the RUT server on a different subnet)
RUT Agents upgraded on client machines.

When trying to connect, the viewer "Logs on"... I see the desktop thumbnail in Viewer, but it just "Connecting to (UserPC)......." and nothing.