Andy Jackson's community posts

You computer has been connected in a remote session...

Andy Jackson, User (Posts: 7)

Jan 10, 2022 7:42:38 pm EST

Support level: Free or trial

i agree the message should be there for non local connections

[FIXED] Remote connection drops after upgrade to 7.0 - and other issues

Andy Jackson, User (Posts: 7)

Feb 28, 2021 12:36:24 pm EST

Support level: Free or trial

thank you! this better than ever :)

[FIXED] Remote connection drops after upgrade to 7.0 - and other issues

Andy Jackson, User (Posts: 7)

Feb 27, 2021 9:18:45 am EST

Support level: Free or trial

Conrad Sallian wrote:

We have found the possible cause for the issue (yes, it's on the Host side) and fix it within 24 hours.

wow! this level of responsiveness and support on a free and fabulous product is unprecedented in my experience :)

Edited:Andy Jackson - Feb 27, 2021 9:21:10 am EST

Stream read error (EReadError) Exception

Andy Jackson, User (Posts: 7)

Feb 27, 2021 1:46:44 am EST

Support level: Free or trial

i can confirm this only happens after upgrade of the remote host, the viewer seems to work fine with those that are not updated

[FIXED] Remote connection drops after upgrade to 7.0 - and other issues

Andy Jackson, User (Posts: 7)

Feb 27, 2021 1:32:52 am EST

Support level: Free or trial

same issue here. an update to 7 was recommend. i was then required to install a license key. remote host updates were done to 7 also. -- now the remote connection is reset ever minute or so, it recovers in a few seconds but it is annoying.

Blank Host Screen causes color degradation

Andy Jackson, User (Posts: 7)

Jan 07, 2021 2:54:49 pm EST

Support level: Free or trial

hi. yes. 6.12.4.0 beta on both. the host is windows 10 and the viewer is windows 7 SP1. thank you.

Blank Host Screen causes color degradation

Andy Jackson, User (Posts: 7)

Jan 05, 2021 11:08:01 am EST

Support level: Free or trial

hi, i'm running the beta, when i enable blank host screen, the colors on the images are degraded in the viewer, anyone else experience this issue?

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