Márcio André's community posts

Hi, Conrad

Thanks for your reply.

What I do know is, there are a few other ways to remote access our own computers without a bothering notice (other remote access softwares display them, but they do not get in the way, while still be visible), and as I do not use Remote Utilities for work - so no income is directly related to it - I can't afford to pay just to not see that warning.

I've supported Remote Utilities in the past with solving issues related to hosts with multiple displays and I still feel is one of the best remote access softwares around, but this is a real turn-off for me.

I understand allright, so I hope you understand too - that notice will likely make you loose potentially paying customers that would gladly pay for your software in other situations. Just not this one.

Regards and best wishes for your all.

I have to agree on this.
I often use Remote Utilities to access my own computer from work, and there is nobody near my computer to click on the message to turn it off (if its clicklable from the host).
Anyway I would suggest to place an option to disable this nag notice because it doesn't apply to many of us who use the software not to access a client computer, but our own computers instead when nobody is on the other side.

Besides, the message content is absolutely useless. If I saw an authorized remote session to my computer while I was using it, I would simply unplug the network cable instead of typing or clicking a web adress with information regarding this situation. The whole message itself is rather nonsense. "oh no, my computer is being controlled by whoever knows and I'm going to open a site with information about it, nice". And this, while the other person is watching. And controlling my computer. Seriously? lol...

If you are worried about that "someone" having access to the host options, then let them be set only on the host side, so that "someone" on the remote side can't change them. Simple, and only the user can set these options.

Regards

Ok, this is tricky now. By the time I took that screenshot, the Remote Monitor Switch button didn't change anything when I clicked on it. I had to close and open the connection again.

But I tried it right now, and the button works. I even closed the connection several times, works everytime.

I hope this is fixed. But it may happen again.

Hello Polina

I have sent the email with screenshots and details.

Thank you!

Hello Polina. I can confirm that, since I only got 1 email now after your reply.

But about the issue again, I used the remote assistance from my laptop to my desktop, and today it didn't behave as expected.

I logged on my computer, and while it shows me both desktops, it has Desktop #1 selected. And previously, the Desktop Display button didn't even worked. And I updated both the client and host on both computers.

Polina Krasnoborceva wrote:

Hello Márcio,

Thank you for your patience.

I've checked with my coworkers on the issue - you do have two accounts registered with the same email address - one of them was automatically created when you signed in using your Google account and the second one was created by you as a regular account. Please let us know which account you prefer to use and we will remove the other one.

Looking forward to your reply.

Oh.. Why didn't the system recognized my email then? Perhaps it should.
I will keep this second account bound directly to my email, please.

Thank you

Polina Krasnoborceva wrote:

Hello Márcio,

Thank you for the upd ate.

Perhaps, your other account was se t up with another email address or, if you used the same address, there might have been a typo, so it was possible to create a new account for the correct email address.
Could you please confirm if you have updated  both Viewer and Host  to the latest version  6.12.2.0 (Beta 2) ? Have you had a chance to restart the remote Host machine?

If the above applies, could you please send us a video of the issue reproduced when using the latest 6.12.2.0 version once again? You can send the video to  support@remoteutilities.com . In addition, please provide your local and remote machines specifications, such as OS running on the machines, graphics cards and monitor resolutions of both local and remote sides.

Looking forward to your reply.

Hello Polina

The first time I posted a reply here I had to make an account and there is no other email I could have used here. If it was, I could have recovered the password and kept that account, but my only email was not assigned even... Perhaps you could check the email associated with that account that posted those 2 comments before? Just out of curiosity, since I don't have any other adress to use.

About the issue at hand, I tried with the last stable version and it didn't solved the problem.
Then I tried with the 6.12 beta 2 version and it seems to work ok now. Each display is correctly assigned and change as I click them.

Cheers!

Note: oh just a detail.... For each reply posted here, I get TWO email notifications. Before my current account, I used to get only 1 email per reply. I think my "old" account has the same email assigned, how is that even possible? Maybe a bug?

Hello again. I don't know how I posted earlier in this thread without registering, but I did. I haven't created an account here, altough you can find my replies here... Strange.

Anyway, I updated both client and the host. Issues continue here. Sometimes the "Monitor" button doesn't work, doesn't select anything, I need to close and open the connection again.