Peter Hucker's community posts

AVG got back to me and have taken you off the blacklist.  But it may take 24 hours to take effect.

If I try to download the full viewer and host from https://www.remoteutilities.com/download/ AVG blocks it as your site is blacklisted.  You might want to get yourself off that list.

Nevermind, version 7.1.7 fixes this.

I'm running 6.10.10.0.  I have 5 monitors on the machine I use for the viewer.  It always opens the viewing screen on the same monitor (which isn't the one I'd left it on, or the primary Windows 11 monitor).  Does your latest version fix this before I bother upgrading?  If not, can you put it in your list of things to do?

I connect to a computer which sometimes goes wrong and reboots, I would like remote utilities to give it time to reboot.  How do increase the authorization attempts?  It's currently 5, but I've been through every setting I can find and nothing refers to this number 5.

Peter Hucker wrote:

Hello Peter,

Thank you for the clarification.

It does fill my monitor at 1600x1200, but the actual resolution of the host is 640x480 which makes dialog boxes difficult to use.

Yes, unfortunately, this is expected behavior as Remote Utilities runs in a console session by default, i.e. in the remote session window you see what actually is displayed on the remote screen.

I guess I have to use your program for the hosts with cards and Windows's one for those without for the time being.

Of course, we will make sure to notify you once we've implemented this feature. Sorry for the inconvenience.

Please feel free to post another message if you have more questions.

A year and a half has passed.  Have you implemented something for resolution?  I have a weird machine now with a graphics card and a dummy monitor connected, but it's stuck on 640*480.  I'd love to be able to view it a bit bigger!

Polina Krasnoborceva wrote:

Hello Peter,

Thank you for your message.

Please try enabling the  Use legacy capture mode  feature in the  Host Settings -> Other tab  and see if this helps to resolve the issue. Please make sure to resart the Host after enabling the feature in order for the changes to be applied.

In addition, please try switching the View mode of the remote session to the  Stretch view . You can enable that option either in the  Connection properties -> Mode tab  or during a remote session using the  Additional commands menu  in the toolbar. This should help to stretch the remote screen to fit the size of your local screen.

Please note that, unfortunately, you cannot change the very resolution of the remote computer screen directly in the Remote Utilities yet. However, we already have this feature on our wishlist and will implement it in our future updates.

Hope that helps.

Both legacy capture and stretch view were already enabled.  It does fill my monitor at 1600x1200, but the actual resolution of the host is 640x480 which makes dialog boxes difficult to use.  Windows's own remote desktop seems to manage, although I tend not to use it as it disables the graphics cards which I run OpenCL programs on.  I guess I have to use your program for the hosts with cards and Windows's one for those without for the time being.

I have a machine with remote utilities host installed on it.  It has no graphics card, and no onboard graphics.  It's running Windows 10.  The resolution when I connect to it with Remote Utilities is 640x480, which is so small that dialog boxes are missing the bottom and impossible to use.  Windows 10 on that host refuses to let me change the resolution to be higher.  Is there any way around this?

Polina Krasnoborceva wrote:

Hello Peter,

Thank you for your message.

Do you mean the Connection Previews that are displayed in the address book? If this is the case, then please try setting up the thumbnail update frequency in the  Viewer Options -> View tab .
In addition, please consider using the  Advanced Hint Window  feature that allows you to see a larger preview of the remote screen and pin it to any part of your desktop.

Hope that helps.

No, I'm referring to a "full control" connection.  It's fine when I'm interacting with it, but if I leave it waiting for something to happen, the display stops updating after about 10 minutes, until I move the mouse over the window, or sometimes I actually have to click something.

This happens on more than one machine.  If I'm not interacting with it, the image on the display end doesn't refresh after about 10 minutes.  I've checked on the host end, and the display is not set to go to sleep for an hour.  And it's set to never sleep the computer.  I switched on "autoping" on remote utilities thinking that would help, but it doesn't.