moonslice's community posts


Blank Black Screen - even tho on remote pc I can see my mouse moving

Support level: Free or trial
For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.

At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).

So it's connecting and RU isn't giving me any error message. - 21 Jun 2020 01:45:12

"Maximize" remote window on remote host requires scrolling

Support level: Free or trial
I hope that the toolbar still can be hidden so well. I love that it doesn't interfere with the top of open windows - that is a problem on  [censored] - even when it's minimized.

thanks for responding so quickly.

"Maximize" remote window on remote host requires scrolling

Support level: Free or trial
I was able to figure it out after finding the hidden toolbar at the top of the host pc.

I had to choose 'stretch view' instead of 'full screen view'. I never tried that before
a) because I thought stretch would distort and stretch to fit.
b) I didn't realize there was a hidden toolbar at the top of the host screen where I could choose the view method.

I really like RU a lot so far.  :)

"Maximize" remote window on remote host requires scrolling

Support level: Free or trial
I'm not able to set the Maximize window for viewing the host to see the full remote host without having to scroll.

If you choose "maximize" in the upper right corner of the Remote Assistant screen, it should only maximize enough so it fills as much of the screen as possible without requiring scrolling on the remote screen to see everything.

As examples of how  that works, Maximize the screen of  [censored] or Cloudberry Remote Assistant. It adjusts the screen pixels and percent of zoom so that the whole remote window shows without having to scroll up/down or left/right to see everything.

Is there a solution to this? Or should I request this as a feature?

Thanks!!!