Conrad Sallian wrote:
If you managed to access the Host from the Viewer and never changed anything in the authorization system in the Host settings ever since, it cannot all of a sudden start showing "Access denied". Access denied here means that you cannot authorize on remote Host, not issues with connectivity (which would explain why you can connect at some time and cannot at a different time).
Please, double check your Host authorization settings (Settings for Host -> Authorization) and make sure that you enter the correct password. Also, make sure that the connection mode you use is allowed on the Host side (in the Modes section/tab).
Never once did I blame the connection. Please don't put words in my mouth. I did check the host authorization, and no settings were ever changed between the successful login, and the subsequent access denied errors. In fact, those authorization settings are now exactly the same as they were during the access denied errors. I can login fine after doing the complete uninstall/reinstall. Regardless of what you're telling me, this actually DID happen! Internet ID is disabled on the host, and a direct connection is used, with a password I won't use on the internet.
I was able to logon just once after the update completed. The very next day, I tried to logon exactly the same way (NOTHING AT ALL WAS CHANGED), and got "Access denied". You say it cannot all of a sudden show "Access denied" errors, but you're wrong, because that's exactly what it did, and the only fix was a complete removal, and fresh install.
If all else fails let me know and we can have a remote session (connect to your Viewer PC) to see how exactly you log in to a remote PC or launch a connection mode.
No offense, but... absolutely not. I don't allow anyone to remote view, or access any of my systems, unless I know, and trust them. If you want to see how I logon to the host, I can create a short YouTube video that will show you how I logon, and use the Host with the viewer.
Again, the problem is not with "Simple update" per se. The problem is rather that the uninstall-install process isn't properly performed in certain circumstances my msiexec.
I tried to reproduce this on the VM, and that update process from 6.8 went off without any problems, so unfortunately, I cannot actually show you, but I will create a short youtube vid that will show you how I connect.
EDIT: Here is the video I promised that shows my settings, and how I login to the server from the client.
Remote Utilities - Host Authorization settings