Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Alt Key held when turning off full control

8 Lettr, User (Posts: 5)

May 29, 2018 10:27:30 am EDT

Thank you very much.

Alt Key held when turning off full control

8 Lettr, User (Posts: 5)

May 29, 2018 9:33:52 am EDT

I like that you can press Alt+F12 to turn on or off remote control (so you don't have to end the session by taking the mouse to the edge of the screen). But there's a major issue that makes this impractical-- Because Alt is held when starting the keyboard shortcut, it remains held after "F12" is pressed, and the remote control is disconnected. So when someone sits down at the computer, everything acts funny, nothing acts right, all because "Alt" is held down by the computer. (The remote host sent "Alt Down" then disconnected, never sent "Alt Up"). So if the person at the computer doesn't know to press and release Alt to fix it, he restarts the computer. Is this a issue that can be fixed?

RU Viewer

Detect remote connection

8 Lettr, User (Posts: 5)

Feb 26, 2018 4:57:08 pm EST

How about any way of telling if someone is remotely connected to your computer? I understand the OP wondered about programmatically detecting it, but I only want to check on occasion--how would I find that out?

Why is Remote Utilities free?

8 Lettr, User (Posts: 5)

Dec 05, 2017 1:42:22 pm EST

Because the competition is fierce.

I know of similar self-hosted options, where the software licence is $800.

The only source of our financing are our profits. This is boring and not something TechCrunch or Mashable will be willing to write about :)

I suppose my question was more like: "From who and how come your profits?"

Very interesting FAQ info.

Why is Remote Utilities free?

Derek Zehr, User (Posts: 5)

Dec 05, 2017 12:41:21 pm EST

So the Host is free because you can't use it without a viewer. Makes somewhat sense. And the viewer is free up as long as you have no more than 10 computers in the address book (we're a long way from that in our company).

So my question is, why is such good quality software free? We all know that
(there's no such thing as a free lunch)

In what way are we customers paying if it is not in money? Is it open source? (I don't think so?)
Who and how is supporting this company? Is it only large-scale users who pay for more features/computers?
Also, why is the self-hosted server software free? You'd think we'd have to pay for that, at least, because if we are not using your software for the internet-ID connection, you don't have our information on your servers (but we hope we can trust you anyway?)

Looking forward to hearing what you say.
Edited:8 Lettr - Dec 05, 2017 12:42:12 pm EST
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