Asaf Tevet's community posts
Cannot connect to any of my clients
Asaf Tevet,
User (Posts: 22)
Oct 16, 2021 11:12:18 pm EDT
Support level: Pro
Keith - my clients are mostly home based so generally NBN connections across the spectrum. My home connection is TPG NBN... I've now tried to change my DNS settings on my machine to point to the google server (8.8.8.8) but that didn't do anything :(
Keith - have you made any changes to your address book in the last couple of days? as I mentioned my backup computer seemed to be working fine until I updated the address book, then it stopped...
Keith - have you made any changes to your address book in the last couple of days? as I mentioned my backup computer seemed to be working fine until I updated the address book, then it stopped...
Edited:Asaf Tevet - Oct 16, 2021 11:14:05 pm EDT
Cannot connect to any of my clients
Asaf Tevet,
User (Posts: 22)
Oct 16, 2021 10:50:12 pm EDT
Support level: Pro
Hi guys - I'm having the same issues as above - I'm also in Australia although I don't know if this is part of the problem.
I have flushed my DNS cache and turned off my windows firewall - nothing so far has fixed the issue.
I have 2 computers that I run the viewer on (1 is a backup) so when my primary computer failed to show my clients as online I then went to my secondary computer which was working. The problem is that my address book was not up to date, so I copied y address book from my main computer onto my secondary as I have done countless times.
My secondary computer now ALSO refuses to show my clients as online or connect to any clients.
I've also tried to now revert the address book to the previous (working) version and still no luck on either computer.
This is definitely not something that is environment related ... help please!!!
I have flushed my DNS cache and turned off my windows firewall - nothing so far has fixed the issue.
I have 2 computers that I run the viewer on (1 is a backup) so when my primary computer failed to show my clients as online I then went to my secondary computer which was working. The problem is that my address book was not up to date, so I copied y address book from my main computer onto my secondary as I have done countless times.
My secondary computer now ALSO refuses to show my clients as online or connect to any clients.
I've also tried to now revert the address book to the previous (working) version and still no luck on either computer.
This is definitely not something that is environment related ... help please!!!