Leo's community posts

Hello Dave,
You probably allready set up both viewer and host on each of the computers.
There is however another possibility... (this is how I work)
On each of the computers you wish to access remotely, you need to install the host.
Download the portable viewer and put it on a USB stick. Activate the free license on that portable version.
Now allways carry the usb-stick with you and no matter where you are, even on the other side of the world, you'll be able to remotely connect to and control the hosted computers.
Additionaly you won't get in the situation where the viewer license accidentaly is in use on more than one location.
Of course you should make a backup of the portable version in case your usb stick goes into the great void.

Have a nice day.

I know they have every right to delete whatever is on their computer.
But he's my brother in law and wants me to be able to connect to his computer to help him out every now and then. Rather often actually. :-)
He knows I placed RUT on his computer but sometimes he wants to clean up his computer and does not follow the 'rules' for doing so and he just removes the folders fr om 'Program Files'.
Afterwards something doen't work anymore and I have to help him put things right again.
I never install anything on a computer without the consent of the owner. So he knows RUT is on there.
I put a shortcut on the desktop to start and stop the service, so only when he starts the service the connection is possible.
Then all of a sudden the service can't be started and he goes into total panic. Of course since he removed the folder... :-/
That's why I would like to be able to create an installer wh ere I can change the folder in which the program is installed, so that he won't delete it as easily as he can now.
Just to protect him from his own actions.

Hi Conrad,

Why don't you just change the Windows user to standard instead of administrator.

That's in fact a big part of the problem. They own the computer and want to be administrator...
I can't do anything about that, can I?
I allready gave them the advice to work as standard user and keep the administrator for cases when it is necessary to perform certain tasks on a higher level, but they don't want to listen. They just want to be administrator.

I'm happy to hear the suggestion is on the wish list and am eagerly waiting for the update. ;-)

It doesn't matter wich install mode.
Since mostly I create a customized msi for remote or one-click installation with preset password etc..., I think it should be possible from within the msi-configurator to change the default installation folder.
That way, if I am on a LAN and push the installation to a remote PC, the software gets installed in the folder with the settings I prefer.
Same way when I send a one-click installer to a friend for installation, the software gets installed in the folder with the settings I prefer.
The Agent doesn't need an installation, so there it isn't necessary.
It might even be handy to have the choise to have or not have a link in the uninstall module of Windows.

My reasons?
I have a brother in law who knows near to nothing about computers. Yet he wants to be administrator, despite the risks involved. He allready had his PC infested with virusses and randomly deleted program folders. Well, you can guess the results...
So I have to reinstall RUT on a regular basis.
If the software could be installed in a non-standard folder, chances that he wipes that folder become less, so that I can help him out when needed without the hassle of reinstalling RUT everytime.
I allready tried with the agent, but that had the same faith as the standard RUT host. :/
So a RUT host in a non-standard location would help a lot in this situation.
And I guess I'm not the only one with friends/family who share the same behaviour... :P

Today even with 6.3 I get connected without any hickups.
Installed 6.5 on the remote PC and tested some more.
Remote control works great as usual, even with the 6.3 host; yup, I tried that too.
So the backward compatibility is OK.
With the 6.5 host the screen builds up a lot faster. I guess it has to do with the new driver in 6.5.
Great job! Now one is able to work with a Windows 8 or 10 host without frustration.

File transfer still is slow. Looks like it was just because of the local LAN connection I tested it with yesterday that is was a bit faster. Not much traffic on the LAN was the reason I guess.
Today with the remote PC, it is its old self again being slooow. Even on the local PC changing a directory is a pain in the <bleep>. I really hope file transfer gets its makeover soon.

I still have to check out a bunch of changes in 6.5. The auto status check is nice. No more need to click anywhere to see which hosts are online.
I hope the status is accurate, because in the previous versions it sometimes indicated a host to be online while it wasn't even powered. Probably something with the server cache...

That's exactly what I wanted to do, upgrade the remote host. So I tried to connect to it with the new version viewer.
When this didn't work I tried with the 6.3 version viewer but that didn't work out either.
I will try again later with v6.3 and if I still can't connect, I guess I will have to upgrade the remote PC tomorrow manually because I have to go there anyway.

I allready knew about the version info. I have checked that way before to make sure I have the same version on both sides after an update. Never had any real problems before though. But maybe this version upgrade is of another league.

Thanks for your feedback.

I tried the 6.5 version.
On LAN with the same version of the host it works fine. The screen builds up much faster.
Even the file transfer seems to work faster... haven't had the possibility to check with a really remote PC. I'll keep an eye on that.
So far, so good.
When I try to connect to a PC that is about 100 km away, not that the distance really matters ;), I cant connect to the host (version 6.3).
That is, I can connect once but the connection is lost immediately. No possibility to connect again.
Maybe the problem is external. I will try again tomorrow.

Still using version 6.3. I didn't know the 6.5 was officially out. Didn't yet get any message from the app itself either.
I will upgrade to version 6.5 and see what happens.
TU for the info. I'll keep you posted.

Ok, thanks.
I hope you'll find the time to get into this file transfer problem soon then.
So I'll be patiently waiting for it.

Thank you for your answer.
I didn't mean that the mouse pointer of my PC should start moving around like a ghost when I'm not on the remote screen. Only when my pointer is on the remote screen.
But I understand that it is by design and why you did so. Most of the time there is a reason for something to work the way it does.
I can live with that. So there  is no need to go further into this part of the question.

In legacy mode the screen builds up a lot quicker and that's what I usualy set when the slow building happens, but then the cursor starts flickering and every time I get the comment that it is annoying the host's user.
There must be a possible sollution for this because it does not slow nor flicker when I test with my testing machine with other remote software for comparison.
Remote Utilities is the most complete, that's why I would like to have these annoyances solved.