Ralph Smith's community posts

Thanks for the info.  After completely removing the RU Host and then reinstalling I was able to reboot to safe mode and maintain the connection.  Tried this on a few other hosts and they all worked as expected, so it seems it was just this one host with an issue.

Thanks for getting back to me and for looking in to this. True, I could rewrite the script that launches the viewer from the other application, have it pop up a password prompt and then include it in the command line.  I could also save passwords for each connection in the viewer.  So these are two approaches, but it would also be good see if the password dialog could pop up on top.

This might seem like a small issue but I find it annoying nonetheless.  I use the command line to launch a connection to a PC from another application.  When I do this, the dialog box to enter the password  comes up hidden underneath any other windows I might have open so I have to hunt for it, or minimize everything on my desktop and then find it.

Any way you could make that password dialog open on top?  Thanks.

Yes, I am referring to the Host being set to start automatically.

Yes "Reboot in safe mode with networking" was checked.

After the Host rebooted I could ping it but could not access it using the viewer.
Host and viewer are on the same LAN, direct connection.

Windows 10 and RU version 6.8.0.1 on both ends.  Server is set to auto start.

When using Power Control to reboot the host computer into safe mode,  I am then unable to connect back to it with the viewer.  Is this a possible action?  I remember from years ago being able to do this with VNC.



Ralph

Thanks for your responses, this has been very helpful.  I need to push out the 6.8.0.1 update anyway, so I'll just configure it appropriately.  

Right now with the host on version 6.6.07 I verified on a test machine that the cached files are replaced for each successive print to the virtual printer.  However, after restarting the Remote Utilities Host service the files were still in the common folder.  The same with rebooting the computer - files are still present after reboot.

In my case we don't really use the remote printing functionality, so removing the printer will be my solution.  This is not really a common scenario anyway, but just thought you should know that it wasn't working here on this version the way you described.

Great software, BTW, and it is also appreciated how responsive your team is on these forums.

Ralph

I don't suppose the cache ever clears out automatically, or any way to set it not the keep those files?

If I want to remove the printer from all computers on our network is the best way to push out a new msi package with the option to install the printer unchecked?

Conrad,

Thanks for the info, that will help ease their concern.  Please do let me know what else the developers say.

Ralph

Quick question: For some reason on a bunch of computers Windows set the RU printer as default.  Some people went to print some confidential documents and when they didn't print they noticed they had printed to the Remote Utilities printer.  They are now concerned about what happened to those documents.  So what does happen in this case - are they just gone (hopefully) or are they waiting somewhere for someone to remote in to the computer at which time they will print out on the viewer's default printer?

On the first computer it did not have the monitor driver.  I tried to do a remote install again but got an error that the install failed.  Tried to to remove Remote Utilities manually to try again but Windows 10 crashed. I'm getting a lot of Windows errors (not blaming RU, this machine was a little unstable to start with).

Tried on a second computer with a new Windows 10 install which also had some basics software installed - Office 2013, Flash, Firefox and RU 6.3.  After doing a remote install to upgrade this machine, it had a message on it saying "installing device" for about 20 minutes with no movement on the progress bar.

I got impatient and rebooted.  After rebooting I received some messages on the screen stating: WIndows cannot find 'igfxEM.exe' and ‘igfxHK.exe’.  I don’t know if installing the monitor driver is affecting these files.  Rebooting again did not reproduce those errors, but the monitor driver is still not there and the “blank Screen” does not work still.

I tried to install 6.508 manually on that computer.  First it said I needed to reboot, which I did.  Then the install continued after I logged back in, but I received an error 2753 that RUserv.exe is not marked for installation.

I’m not seeing RU in Windows Programs and Features to remove, so at the moment I can neither remove nor install Remote Utilities.

I’m out of here for today – will pick this up in the morning and see what I can do.