On the first computer it did not have the monitor driver. I tried to do a remote install again but got an error that the install failed. Tried to to remove Remote Utilities manually to try again but Windows 10 crashed. I'm getting a lot of Windows errors (not blaming RU, this machine was a little unstable to start with).
Tried on a second computer with a new Windows 10 install which also had some basics software installed - Office 2013, Flash, Firefox and RU 6.3. After doing a remote install to upgrade this machine, it had a message on it saying "installing device" for about 20 minutes with no movement on the progress bar.
I got impatient and rebooted. After rebooting I received some messages on the screen stating: WIndows cannot find 'igfxEM.exe' and ‘igfxHK.exe’. I don’t know if installing the monitor driver is affecting these files. Rebooting again did not reproduce those errors, but the monitor driver is still not there and the “blank Screen” does not work still.
I tried to install 6.508 manually on that computer. First it said I needed to reboot, which I did. Then the install continued after I logged back in, but I received an error 2753 that RUserv.exe is not marked for installation.
I’m not seeing RU in Windows Programs and Features to remove, so at the moment I can neither remove nor install Remote Utilities.
I’m out of here for today – will pick this up in the morning and see what I can do.
Edited:Ralph Smith - Dec 20, 2016 5:14:09 pm EST