Martin Eichelman's community posts

Conrad,

FYI, no details show for any of the Hosts in the 6.6 version of the Viewer.  Looking at the properties of the Host I can see the Internet ID, etc., but they don't display in the columns of the Viewer when the "Details" view is selected.

Conrad,

Update still results in the same error.  To be clear, after running 6.6 I reverted both files back to 6.5.  That's when the errors started.  Then I tried 6.6 again, but now the errors won't go away even with 6.6.  To get a functioning Viewer again, I had to rename the config_4.xml file and let the Viewer create a new one (with the default settings and no key file).

So 6.6 changes the config file to make it incompatible with 6.5.  And running 6.5 afterward corrupts something in the config file to make it incompatible with 6.6.

Conrad,

6.6 Viewer works.  No "CheckID Connection..." errors at all.  Hosts are showing as ONLINE again.  However, after closing the Viewer without turning off the Event Log tab re-opening, I get:

Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window.

And nothing shows up.  That error just keeps popping up.  Tried going back to 6.5, and the error comes up.  Now I'm stuck.

+1.  Same thing started 3 to 4 days ago best I can tell.  No way to distinguish between those that are truly offline and not.  Installed Viewer and portable Viewer are current (6.5.0.8).  Hosts are a mix of 6.5.0.5 and 6.5.0.8.  Nearly all show the same, offline.  Out of a couple hundred Host installations, I have about 4 that show as online.  Yet I'm still able to connect to the offline hosts (I happen to know they are online).