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No view on rotated screen
tablet rotated touch-screen

Simon Threlfall-Searson, User (Posts: 3)

Apr 07, 2015 7:29:15 am EDT

Hi Conrad,

That seems to work perfectly thank you very much.  It may be worth making this clearer as an option for what it does.

Regards,

Simon

No view on rotated screen
tablet rotated touch-screen

Simon Threlfall-Searson, User (Posts: 3)

Apr 07, 2015 4:39:29 am EDT

There was a previous post here - http://www.remoteutilities.com/support/forums/forum1/topic439/

We have exactly the same problem.  We are using this product to support our customers, and have recently taken to deploying Windows 8 tablets to them.  Remote Utilities gives a completely useless, sideways-on, screen display when you try to connect to them.  If the tablet is used in the default (0 degrees rotation) mode then it works fine, but we have to lock these to either 90 or 270 degrees to support the application running on the tablet.

TeamViewer, on the other hand, works perfectly on these tabletss and sdjusts to whicheve angle of rotation the tablet is set to use, displaying it the right way up within the viewer.

This is a major issue as the only reason we purchased Remote Utilities was to enable us to support our customers - we are now looking at having to go and buy TeamViewer instead to enable us to do what we need.

Internet ID Servers Down?

Simon Threlfall-Searson, User (Posts: 3)

Aug 19, 2014 12:47:45 am EDT

Hi there,

As of this morning I am completely unable to connect to any remote hosts - even ones which I can reach using other methods.

My event log gives;-
29:44:06_19-08-2014_561 InetConnection #102114. Internet connection to Work Desktop (server.rutils.com:5656).
44:44:06_19-08-2014_733 Connection #102114. Connection to "Work Desktop" failed. Mode: <Authorization>.
44:44:06_19-08-2014_733 Context #102114 removed. Mode: <Authorization>.

I can ping server.rutils.com and it resolves to 72.55.184.118 and replies.  This is the second time recently that we have had this, the last time your servers were down, and this is a problem as we purchased this software to replace LogMeIn as a support option for our customers.

Regards,

Simon

Edit:--  Seems to be back up and running now.
Edited:Simon Threlfall-Searson - Aug 19, 2014 2:53:00 am EDT