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Dell Venue 8 Pro 5830, Full Control or View Only mode doesn't work or sometimes view rotate 90 degree and very unstable

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Jyrki, User (Posts: 1)

Feb 07, 2015 5:16:21 am EST

Hi,
we have Dell Venue 8 Pro 5830, I test host but cannot get Full Control of View Only working. Another modes works and I can see remote view properly at Viewer tiny shortcut picture.
Most of time screen is just blank. Sometimes it is very unstable and it is rotated 90 degree.
I try all these: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/, but not help.
Windows 8.1 32-bit, latest drivers and bios. Intel HD graphics. Latest host version.

Conrad Sallian, Support (Posts: 2934)

Feb 07, 2015 11:13:33 am EST

Hello Jyrki,

Could you please try to connect in the Full Control mode again, and then send us the log files found here: C:\Program Files\Remote Utilities - Host\Logs ?

Please, send the files to support@remote-utilities.com.

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