Jeff Wilder's community posts


Screen blanked host wakes up with mouse movement in viewer

Support level: Free or trial
Yes I do.  Double checked.

WoL doesn't work reliably

Support level: Free or trial
Hi, I grabbed this script to test WoL of my systems:
https://gallery.technet.microsoft.com/scriptcenter/Send-WOL-packet-using-0638be7b
And I found that it works every time if I specify the network level broadcast IP of 192.168.1.255.  It doesn't work on my network if I specify the physical broadcast IP of 255.255.255.255.

The WoL in RU has worked on occasion, but most of the time it does not.  I'm wondering if it is strictly broadcasting to 255.255.255.255?  If so, is there any way I can specify a custom broadcast address?

Windows 10 Anniversary Update (build 14393)
Remote Utilities 6.5

Screen blanked host wakes up with mouse movement in viewer

Support level: Free or trial
Hello, I'm testing out RU for being able to administer public-facing kiosks without the public seeing what's happening, so the screen blanking feature is critical.  However, when I try to control a host, the screen does initial shut off, but as soon as I move the mouse in the viewer, the host's screen turns back on again.  I tried with 3 different types of monitiors/TV's, and both HDMI and DisplayPort connections.  Any ideas on how to prevent the host's screen from turning back on until I'm done controlling it?

Windows 10 Anniversary Update (build 14393)
Remote Utilities 6.5

Blank screen on host

Support level: Free or trial
This must be my issue as well.  We're planning a large-scale launch of unattended public-facing kiosks running Windows 8.1, so being able to blank the remote screen while doing maintenance activities is critical.  Was hoping to use RU.  Can you give an ETA for Ver 5.7 with the fix?  Thanks, -Jeff