Victor Garcia's community posts

Conrad Sallian,
Thanks for your reply. I receive the errors when trying to connect to the host, i can sign in without problems to the remote address book and it updates with new hosts.

Hi,
I'm trying to configure a self-hosted server and when tryuing to configure remote hosts i can't access them.

The port is opened, the hosts are ok and are ready to connect. I can see the hosts in the address book and they are online, but when trying to connect i see to differents errors.
1.- Error authenticating with the personalized server
2.- Server timeout

I don't know what i'm doing wrong... when testing this without any license i can work with them for testing purposes, and now with the paid license i can't using a personalized msi installer.

Thanks in advance for the support

Hi, i've puirchased a paid license and when trying to upgrade the support level it says that the upgrade was correct, but it still shows a free license and can't open a support ticket