carloxp's community posts


Why does my custom server connect to RU servers...?

carloxp, User (Posts: 3)
Jul 11, 2024 2:06:41 am EDT
Support level: Free or trial

Pauline wrote:
Hello Carlo,
Thank you for your message.
Could you please verify if you’re using the latest Remote Utilities version 7.2.2.0? Are you able to locate the Host log files and send us the most recent logs from at least one of your Host machines? You can send it to  support@remoteutilities.com  for examination.
Looking forward to your reply.

Good morning Pauline
yesterday, as suddenly as it had appeared, the problem ended (in all my PC). I have been working in IT for 39 years, I can assure you that I have checked everything that was possible to check.
I don't know what happened and I don't know why, I only know that the problem (never seen before since I have been using RU) lasted 6 days and I didn't touch anything, neither before nor during the event.
In case the problem occurs again, I will open a new thread and send you the logs immediately.
Thank you very much for your assistance and patience.
Carlo

Why does my custom server connect to RU servers...?

carloxp, User (Posts: 3)
Jul 10, 2024 10:26:13 am EDT
Support level: Free or trial
Good morning
now I have understood your suggestion. Yes, they are corrected set. I used them for months, this is not my first trying.
Was also hard to understand your words "following directories", because I started to search "directories" but maybe you meant something other than "directories".
Thank you

.

Why does my custom server connect to RU servers...?

carloxp, User (Posts: 3)
Jul 09, 2024 11:43:05 am EDT
Support level: Free or trial

Pauline wrote:
Hello,
Thank you for your message and sorry for the late response.
[ ... ]
In case both directories already have the correct custom Server selected, please let us know if the issue occurs for all of your remote Hosts or only for one specific remote machine.

Good morning Pauline
before checking what you indicated me, let me inform you that:
- I have the same issue on 3 different PC (all my PC's under the same router)
- for all the PC the issue started at the same time (Jul, 5th, 7:30 AM)
- the issue is the same for all the remote hosts on the RU address book for all the PC
I will return soon after checking your suggestions.
Thank you very much
Carlo