Community

Doesn't work on Samsung Galaxy SIII mini

Michael Cat, User (Posts: 4)

Jun 30, 2015 3:09:00 pm EDT

Hi! Remote Utilities is a great tool, but unfortunately viewer doesn't work on Samsung Galaxy SIII mini phone (model number GT-I8200, Android 4.2.2). Application shows logo screen for 2 seconds and then exits without any messages.

Conrad Sallian, Support (Posts: 2979)

Jul 01, 2015 1:33:24 pm EDT

Hello Michael,

Thank you for your message.

Does restarting the device or re-installing the software from Play store work?

Michael Cat, User (Posts: 4)

Jul 01, 2015 3:07:12 pm EDT

Support level: Free or trial

No, I'v tried both reinstalling and device restart, none helps (

Conrad Sallian, Support (Posts: 2979)

Jul 02, 2015 3:01:50 pm EDT

Hi Michael,

Unfortunately, we can't help with this because apparently this has something to do with the underlying IDE /environment that we to build the Android app. I recommend you waiting till the next update of Android app.

Michael Cat, User (Posts: 4)

Oct 18, 2015 2:06:48 am EDT

Support level: Free or trial

Still doesn't work after last update.

Conrad Sallian, Support (Posts: 2979)

Oct 18, 2015 12:52:49 pm EDT

Hello Michael,

I forwarded your report to our developers and asked for input. I'll keep you updated.

Thanks.

Conrad Sallian, Support (Posts: 2979)

Oct 18, 2015 2:02:38 pm EDT

Michael, could you please provide the version number of Remote Utilities app that you installed?

Thanks.

Michael Cat, User (Posts: 4)

Oct 21, 2015 7:13:20 am EDT

Support level: Free or trial

Hello! Sorry for delay. Android application - 11.12 as my phone shows in apps manager. Host - v.6.3.0.6.

Conrad Sallian, Support (Posts: 2979)

Oct 21, 2015 3:55:30 pm EDT

Hello Michael,

We will try to reproduce the issue but there is a good chance that this issue is caused by the framework/IDE that we use. We will try to determine if that's the case.

Thank you.

Submit a reply

^* Website time zone: America/New_York (UTC -4)