Hello,
Thank you for your message.
Could you please, try resetting the Viewer's options and see if this helps to resolve the issue? In order to reset the Viewer options please do the following:
1. Fully exit the
Viewer File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable
Hidden files and folders in Windows Explorer settings.
3. Remove the
config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action, but you will need to register the Viewer with your license key again.
4. Run the Viewer and see if the issue still persists.
If resetting the Viewer options did not resolve the issue, then could you please record a short video of the issue and send it to us to
[email protected]? In addition, please let us know which version of the Remote Utilities is used.
Please let us know if this worked for you.