Community
Windows 7 hosts crashing 6.10.10
Links used in this discussion
Links used in this discussion
Andrew Saucci,
User (Posts: 2)
Jan 08, 2020 7:42:15 pm EST
Support level: Free or trial
I have a number of Windows 7 hosts that had to be reinstalled after they somehow got corrupted, would not uninstall, would not reinstall, and had to be hacked out of the workstations via regedit and Windows Explorer. When I reinstall, the installation appears to complete, but does not bring up the configuration page, and if I open the host configuration manually, I get the below crash. Am I missing something? I know we'll need to upgrade them to Windows 10 eventually (the corruption also affected our Windows 10 workstations, but I've been able to reinstall successfully), but what can I do in the meantime?
-- Andrew
Problem signature:
Problem Event Name: BEX
Application Name: rutserv.exe
Application Version: 6.10.10.0
Application Timestamp: 5d1b5fb0
Fault Module Name: libeay32.dll
Fault Module Version: 1.0.2.12
Fault Module Timestamp: 592c2eaa
Exception Offset: 0006a8ef
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7b73
Additional Information 2: 7b73b1c3b95cabf8292c83b93bbbe9ce
Additional Information 3: 5ebd
Additional Information 4: 5ebd8934618e68db401cb22623ce77c8
-- Andrew
Problem signature:
Problem Event Name: BEX
Application Name: rutserv.exe
Application Version: 6.10.10.0
Application Timestamp: 5d1b5fb0
Fault Module Name: libeay32.dll
Fault Module Version: 1.0.2.12
Fault Module Timestamp: 592c2eaa
Exception Offset: 0006a8ef
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7b73
Additional Information 2: 7b73b1c3b95cabf8292c83b93bbbe9ce
Additional Information 3: 5ebd
Additional Information 4: 5ebd8934618e68db401cb22623ce77c8
Pauline,
Support (Posts: 2876)
Jan 09, 2020 3:46:32 pm EST
Hello Andrew,
Thank you for your message.
I have forwarded the error text to our developers and asked for their input on the issue. Meanwhile, could you please clarify if you're removing the following registry key in the Windows registry editor: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\
In addition, please clarify if it's possible to perform a complete uninstallation of the corrupted Hosts following this guide on uninstalling Host?
Looking forward to your reply.
Thank you for your message.
I have forwarded the error text to our developers and asked for their input on the issue. Meanwhile, could you please clarify if you're removing the following registry key in the Windows registry editor: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\
In addition, please clarify if it's possible to perform a complete uninstallation of the corrupted Hosts following this guide on uninstalling Host?
Looking forward to your reply.
Andrew Saucci,
User (Posts: 2)
Jan 14, 2020 5:49:04 pm EST
Support level: Free or trial
I don't know what happened, but I went back and removed Remote Utilities manually again and it seems to have reinstalled correctly. Basically, I just searched the registry for "Remote Utilities" (which also picks up the Usoris key), deleted anything I found there, and then removed the Remote Utilities folders from Program Files (x86) and ProgramData. I think I'll be okay now. Thanks for forwarding the crash dump.
Pauline,
Support (Posts: 2876)
Jan 15, 2020 10:04:47 am EST
Hello Andrew,
Thank you. I'm glad to hear it works for you now!
Perhaps, the issue occurred because the host registry key was somehow corrupted.
Please do not hesitate to contact us if you have other questions.
Thank you. I'm glad to hear it works for you now!
Perhaps, the issue occurred because the host registry key was somehow corrupted.
Please do not hesitate to contact us if you have other questions.
* Website time zone: America/New_York (UTC -5)