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Unable to See Administrator Prompt

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Massimo Scola, User (Posts: 1)

Sep 26, 2019 10:22:58 am EDT

I recently had to help an employee with his computer.
He had to enter the admin credentials (like when you install a software as --> Run as Administrator).

I was unable to help him because although that prompt was loaded (see screengrab), I on my end could not see it. I was also unable to move the mouse as everything was blocked. It felt like I was "behind" that username/password prompt.

Is it possible to enter the username/password when I use Remote Utilities or this feature not available?

Thanks

Massimo

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Conrad Sallian, Support (Posts: 2991)

Sep 26, 2019 2:47:02 pm EDT

Hello Massimo,

Thank you for your message.

Do you use Host or Agent on the remote computer. You can see the difference between them in this section:

https://www.remoteutilities.com/support/docs/about-remote-utilities/

Please, note that by default the Agent won't allow you to perform admin-level tasks on the remote computer. You should restart Agent as administrator for that. Alternatively, you can use Host.

Let me know if you have any questions.

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