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can't upgrade viewer

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Support level: Free or trial
I tried to upgrade to the new version, but it cannot delete the old version and the install fails.  Can you help?
Hello Annette,

Thank you for your message.

Please try using this Microsoft tool that can help you to automatically fix issues when you can’t update or uninstall a program. Simply download the tool and follow the steps provided by the wizard - you should be able to install the latest version then.

Let us know if this helps or if the issue persists.

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