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Updating Viewer Need 7.1.7.0 .msi

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Shawn Berg, User (Posts: 3)

Nov 01, 2023 2:56:54 pm EDT

Trying to update my 7.1.7.0 viewer to 7.2.2.0 and it's asking for the 7.1.7.0 msi (I delete installers from my machine once they're done). I cannot find the 7.1.7.0 msi in the older versions section only 6.10.

Is there anywhere I can get the 7.1.7.0 msi so I can update my viewer? It won't even let me uninstall unless I have the 7.1.7.0 msi...

Pauline, Support (Posts: 2776)

Nov 01, 2023 6:35:15 pm EDT

Hello Shawn,

Thank you for your message.

Please try using this Microsoft troubleshooting tool that helps to automatically fix issues when you're blocked from updating/removing software. Simply download the troubleshooter, run it and follow the steps provided by the wizard. After using the tool you should be able to update your current installation.

Hope that helps.

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