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Search function with Active Directory

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Charles Jordan, User (Posts: 2)

Aug 02, 2023 5:12:06 pm EDT

I have noticed that when using the Active Directory tree, I am unable to search for a host unless I have first clicked on the OU that actually contains that host. Once I have clicked on the particular container, I can then click at the highest level and the searched host will still appear. Are there any plans to fix this functionality?

Pauline, Support (Posts: 2815)

Aug 02, 2023 6:04:33 pm EDT

Hello Charles,

Thank you for your message.

Could you please clarify if you’re using our AD integration with the RU Server as described here or if you’re searching in the AD tree in your left pane directly?

Looking forward to your reply.

Charles Jordan, User (Posts: 2)

Aug 03, 2023 8:33:27 am EDT

Support level: Free or trial

Hi Pauline,

I'm searching in the left pane directly, no RU Server.

Pauline, Support (Posts: 2815)

Aug 03, 2023 12:58:08 pm EDT

Hello Charles,

Thank you for the clarification.

I’ll forward the issue to our development department for a review to see if we can implement a fix for it in our future updates or if it might be expected behavior.

I’ll keep you updated on the issue.

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