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Not accepting License Key

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Paul Hinkel, User (Posts: 1)

Jul 21, 2023 10:59:33 am EDT

my version is 6.10.10.00. I've wiped out file C:\Users\Admin\AppData\Roaming\Remote Utilities Files\config4.xml. I've downloaded the zip file and which has a key.txt file, but it won't load into the License Key Storage area. Why not?

Pauline, Support (Posts: 2815)

Jul 21, 2023 12:08:47 pm EDT

Hello Paul,

Thank you for your message.

Could you please try fully uninstalling Viewer following this guide and see if you’re able to register your key after re-installation?

Let us know if this helps.

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