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Remote Utilities App not working in OnePlus 8, Android 11

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Ricky Ho, User (Posts: 2)

Oct 25, 2020 11:30:29 am EDT

Support level: Free or trial
The app immediately crashes/closes upon Launching.
Device: OnePlus 8
OS: Oxygen OS 11.IN21AA

Polina, Support (Posts: 1113)

Oct 26, 2020 9:47:07 am EDT

Hello Ricky,

Thank you for your message.

This is a known issue that occurs on Android devices running on the latest Android 11 OS. Our development department is currently working on reproducing the issue and rebuilding the Viewer app for the Android to eliminate the issue.
Unfortunately, there's no specific ETA on this fix, but we will make sure to notify all of our customers as soon as the issue is fixed and the updated build of Viewer for Android is released. Sorry for the inconvenience.

Please let us know if you have other questions.

Trent, User (Posts: 23)

Nov 17, 2020 8:20:09 am EST

Support level: Free or trial
Ricky, a recent update to the Android app (version 11.30) has the app working on my Android 11 based Pixel 4a.  You may want to give it a shot!

Polina, Support (Posts: 1113)

Nov 17, 2020 11:38:36 am EST

Hello Ricky,

This is to inform you that we've fixed the app compatibility issue with mobile Viewer not working on devices running on Android 11. Please update your Viewer app to the latest version - it's available in Google Play Store.

Hope that helps.

Ricky Ho, User (Posts: 2)

Nov 17, 2020 12:47:06 pm EST

Support level: Free or trial
Looks like it works!
Thanks!

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