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iPad external Bluetooth Keyboard

Cory Crandall, User (Posts: 1)

Jan 20, 2017 6:30:38 pm EST

Support level: Free or trial
Earlier today I installed Remote utilities for one of my clients on his iPad and one of the work computers.  He is reporting that he is unable to type with the external bluetooth keyboard connected to the iPad.  Is this expected at this time, or is troubleshooting required?

iPad app version 11.15
Windows app version running as Host


Conrad, Support (Posts: 2632)

Jan 23, 2017 11:31:53 am EST

Hello Cory,

Thank you for your message.

We were never reported this previously, but we'll check it out.

Gary Mong, User (Posts: 4)

Nov 25, 2018 8:59:15 am EST

Support level: Free or trial
Also, I am running Android 6.0.1 tablet with blue tooth mouse. RU does not recognize the mouse.
Host is Windows 8.1. Are there special install techniques for blue tooth devices?

Conrad Sallian, Support (Posts: 2632)

Nov 26, 2018 3:39:25 am EST

Hello Gary,

Thank you for your message. Please, try enabling "Use legacy capture mode" in the Host settings, restart the Host and see if the issue persists.
Attached Files
iPad external Bluetooth Keyboard

Gary Mong, User (Posts: 4)

Nov 26, 2018 3:36:28 pm EST

Support level: Free or trial
I enabled the Use legacy capture mode and now I can grab the RU cursor and move it around by holding down the left mouse button, but it will not stay attached to the RU cursor once you release the left button.

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