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Black Screen - App not Running

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Frank Smith, User (Posts: 18)

Jul 07, 2014 6:02:50 pm EDT

Samsung Galaxy Tab 10.1 w/Android 4.0.4

ON running the App I get a lengthy black screen and then a return to
the "desktop"
Taskmanager show the App is NOT running.

What is missing?

Anton Kalugin, User (Posts: 209)

Jul 08, 2014 3:51:31 am EDT

Support level: Free or trial

Frank,

We need to wait until the next mobile update is out, because currently there is no logging in the mobile Viewer which would help us to diagnose issues. Sorry for that.

Let me know, if you need further assitance.

Anton Kalugin, User (Posts: 209)

Oct 27, 2014 9:57:52 am EDT

Support level: Free or trial

Hello Frank,

We are glad to inform you that the new version for mobile devices is now available!
Here you can read more about it.
Here you can find download links.

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