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Unable to paste id and password
Support level: Free or trial
Hi
I’m unable to paste information when creating new object in address book. I get a prompt to allow paste but then I can’t paste the information in the input field. The same for both id and password when trying to connect. Reinstalled the app.
iOS 27.0.1
I’m unable to paste information when creating new object in address book. I get a prompt to allow paste but then I can’t paste the information in the input field. The same for both id and password when trying to connect. Reinstalled the app.
iOS 27.0.1
Conrad Sallian,
Support (Posts: 3266)
Oct 09, 2026 10:46:30 am EDT
Hi J F,
Thank you for your message.
Please, tap and hold to invoke the 'paste' menu on a field in the IOS version.
Thank you for your message.
Please, tap and hold to invoke the 'paste' menu on a field in the IOS version.
Support level: Free or trial
That’s exactly what I’m trying to do but I can’t paste in the password dialogue when connecting. It works in every other app. I get a message saying “Remote Utility pasted from <source application>” but nothing gets pasted in the field.Conrad Sallian wrote:
Hi J F,
Thank you for your message.
Please, tap and hold to invoke the 'paste' menu on a field in the IOS version.
Conrad Sallian,
Support (Posts: 3266)
Oct 14, 2026 1:35:12 pm EDT
Hi J F,
Thanks for the clarification. It's the password prompt window it seems, not the fields in connection properties as we initially suspected. Yes, we could reproduce the bug. We will see what's going on and try to fix it in the nearest update.
Thanks for the clarification. It's the password prompt window it seems, not the fields in connection properties as we initially suspected. Yes, we could reproduce the bug. We will see what's going on and try to fix it in the nearest update.
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