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Virus detected while executing viewer-7.6.2.0.exe

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Information Technology, User (Posts: 4)

Feb 03, 2025 1:19:15 pm EST

We downloaded viewer-7.6.2.0.exe from remoteutilities.com/download and are receiving the following from Defender:

Trojan:Win32/Suschil!rfn
This program is dangerous and executes commands from an attacker.
file: [redacted]\AppData\Local\Temp\{98323EAD-B807-4D12-963D-5C8A7E41EDA8}\viewer-7.6.2.0.msi

Any help would be appreciated

Conrad Sallian, Support (Posts: 3099)

Feb 03, 2025 1:40:33 pm EST

Hello,

Thank you for your message.

Unfortunately, we’re not sure if we can provide much assistance in case antivirus software is incapable to distinguish between malware and a legitimate program that has been digitally signed with an EV Code Signing certificate and has been on the market for 15 years.

This specific file (version 7.6.2.0) has been available for several months. Moreover, it is the Viewer (a client), which, even in theory, cannot be used to grant access.

We can only suggest that you submit a false positive report to Microsoft using this link:
https://www.microsoft.com/en-us/wdsi/filesubmission.

Hope that helps.

David Silvera, User (Posts: 24)

Feb 03, 2025 6:48:18 pm EST

Support level: Pro

Information Technology wrote:

We downloaded viewer-7.6.2.0.exe from remoteutilities.com/download and are receiving the following from Defender:

Trojan:Win32/Suschil!rfn
This program is dangerous and executes commands from an attacker.
file: [redacted]\AppData\Local\Temp\{98323EAD-B807-4D12-963D-5C8A7E41EDA8}\viewer-7.6.2.0.msi

Any help would be appreciated

You can also restore it from Quarantine in Windows Defender and tell it to mark the application as safe, so that it won't block it the next time you try to install it.

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