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Viewer not working on ubuntu 18.04.4 LTS

Keith Timmins, User (Posts: 4)

Apr 01, 2020 6:26:40 am EDT

Hello I am trying to install viewer 1.0.2.b2 on a lenovo a 3000-N-100. When I execute viewer in a terminal I get the error code bash: ./viewer/: cannot execute binary file: format error can you help please

Polina, Support (Posts: 1156)

Apr 01, 2020 4:44:22 pm EDT

Hello Keith,

Thank you for your message.

The Exec format error usually means that Ubuntu wasn’t able to interface correctly with the binary, i.e. that it’s designed for a different chipset than your kernel currently supports. Could you please clarify which CPU arch your Ubuntu have - is it 32-bit or 64-bit?
Please type arch in a terminal window to find out whether your system is 32-bit (result is i686) or 64-bit (result is x86_64).

Looking forward to your reply.

Keith Timmins, User (Posts: 4)

Apr 01, 2020 5:01:00 pm EDT

Support level: Free or trial

It is a 32 bit

Keith Timmins, User (Posts: 4)

Apr 02, 2020 4:56:00 am EDT

Support level: Free or trial

Hello Polina I have checked and It is a 32 bit system will this be a problem ?

Regards Keith

Polina, Support (Posts: 1156)

Apr 02, 2020 11:40:57 am EDT

Hello Keith,

Thank you for the clarification.

The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. Unfortunately, it's not possible to run the 64-bit applications on the 32-bit systems. Sorry for the inconvenience.
However, we might release a separate Viewer built for 32-bit based systems in the future.

Please let us know if you have more questions.

Keith Timmins, User (Posts: 4)

Apr 02, 2020 12:52:02 pm EDT

Support level: Free or trial

Hello Polina
Thank you for your advice I wil update my pc to 64bit and try again
Regards Keith

Polina, Support (Posts: 1156)

Apr 02, 2020 3:55:15 pm EDT

Hello Keith,

I'm glad to hear we're able to help!

Please feel free to post another message if the issue persists or if you have more questions.

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