Hi, What can I do to remedy this issue? I connect via Internet ID and use RDP, I can login but at the moment the desktop should appear the screen is black. I stay connected, but am seeing nothing of the desktop.
PS, It worked fine for a long time, and this happens on Windows 10 as on Windows 7.
1. Remote machine is restarted (didn't solve it) 2. I have All the control on the machine (I'm admin) 3. I've updated both sides, but they where already on the latest version. 4. Legacy capture was already enabled. 5. Graphics card is VMware, is updated automatically. 6. There is no antivirus running on that isolated machine.
If so, this is rather an RDP/VMWare problem. Remote Utilities' RDP mode just launches the native Microsoft RDP client for you. If Internet-ID connection is used, then RU simply acts as a tunnel - it doesn't get in the way of how RDP works.
Here is some info from the Internet on the subject:
Then this issue requires personalized help, perhaps even a remote session. We need to see what's with your VM that prevents the screen image from being captured. Let me create a support ticket based on this forum thread. I'll contact you through the ticket soon.