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Conrad, Administrator (Posts: 2551)

Aug 01, 2017 1:58:11 pm EDT

Hi Kenny,

Thank you for the results. We have some ideas about what might be causing the issue, but need more testing.

Here is another test:

The same testing procedure as above. Thanks!

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Steve Waters, User (Posts: 3)

Dec 11, 2019 10:24:44 am EST

Support level: Free or trial
Hi, It is 2019 now - and I have a remote senior citizen who is having this exact issue.   Did you ever find a solution?

Polina Krasnoborceva, Support (Posts: 831)

Dec 11, 2019 1:40:46 pm EST

Hello Steve,

Thank you for your message.

I have just responded to you in another thread here.

Looking forward to your reply.

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