I'm on a windows 10 64bit with Anniversary update. I used to have no problems connecting but now Viewer can't connect to any of my connections. It works fine on my laptop and in a virtual machine on the desktop, but something in the OS or app is messing it up. I uninstalled and tried the Beta, but no such luck. I also uninstalled the antivirus and also disabled the firewall but that didn't work either. Any ideas?
You can send us the file config_4.xml from that folder before you delete it. This is a Viewer configuration file, it doesn't contain any access data etc. We could peruse the file to see if it sheds any light on the issue. Feel free to send it to email@example.com.
Chris quick question. The connection failing is when you are trying to connect to a host from your viewer? If that is the case and the other PC's are running Windows 10. The problem is they have probably upgraded to the latest version and defaulted the host information. If that is the case you need to connect a different way to each remote and get a new ID, fix the password, and any network options you set originally. If all the remotes are in AD then you can just push out an update with the email new ID to you. I am running Windows 10 and had the same issue after each version upgrade. Currently trying the beta of remote to see if it is fixed. But I just took my laptop back a to the last Windows version because it would freeze and reset my SATA drive controller. Microsoft says it's a hardware issue but wasn't an issue until the version upgrade. Funny I don't have the problem now back on the 1511 version.
Why not use RDP to your servers? I would suggest reverting to the prior version Windows 10 and see if the issue goes away. You can always reinstall the update version. My guess is the update corrupted the program. Revert back install the matching viewer version and see if it works. If so install the Win 10 update again maybe it will work this time. Gotta love Microsoft! If it works will break it.