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Viewer no longer working/connecting

Kerry Fisher, User (Posts: 3)

Sep 21, 2016 10:02:05 am EDT

Why not use RDP to your servers?  I would suggest reverting to the prior version Windows 10 and see if the issue goes away.  You can always reinstall the update version.  My guess is the update corrupted the program.  Revert back install the matching viewer version and see if it works.  If so install the Win 10 update again maybe it will work this time.  Gotta love Microsoft! If it works will break it.

Viewer no longer working/connecting

Kerry Fisher, User (Posts: 3)

Sep 21, 2016 9:32:00 am EDT

Chris quick question.  The connection failing is when you are trying to connect to a host from your viewer?  If that is the case and the other PC's are running Windows 10.  The problem is they have probably upgraded to the latest version and defaulted the host information.  If that is the case you need to connect a different way to each remote and get a new ID, fix the password,  and any network options you set originally.  If all the remotes are in AD then you can just push out an update with the email new ID to you.  I am running Windows 10 and had the same issue after each version upgrade.  Currently trying the beta of remote to see if it is fixed. But I just took my laptop back a to the last Windows version because it would freeze and reset my SATA drive controller.  Microsoft says it's a hardware issue but wasn't an issue until the version upgrade.  Funny I don't have the problem now back on the 1511 version.

Windows 10 major updates defaults remote configuration

Kerry Fisher, User (Posts: 3)

Sep 14, 2016 3:27:11 pm EDT

Running Version 6.3.0.6 and every time Windows 10 has a version update I lose the ability to connect to any of my remotes.  The ID gets removed and the configuration seems to get defaulted.  Is anyone else having or seen this issue and is there a fix. Each time I have to figure out a different way to connect and get a new ID reset the password, and my server address because I run my own connection server locally.
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