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Updating software

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Michael Lewis, User (Posts: 32)

Jun 05, 2015 6:03:01 pm EDT

If a client already has RU host installed, can you allow 1-click install to completely install without asking the user to click "OK" at the end? They tend to blow themselves up because they're not paying attention and immediately click "CANCEL/NO" which of course causes us a LOT of grief.

We push this out to clients who are not on a domain and we are not local to them so the remote-install via RU viewer is not compatible due to the varying bandwidth of the end user/users.

Conrad Sallian, Support (Posts: 2938)

Jun 06, 2015 7:29:37 am EDT

Hi Michael,

In order to do that you need to build the one-click installer with the following options:

On step 2

Updating software - Sat, 06 Jun 2015 11:13:58 GMT

On step 3

Updating software - Sat, 06 Jun 2015 11:31:44 GMT

Updating software - Sat, 06 Jun 2015 11:14:26 GMT

On step 4

Updating software - Sat, 06 Jun 2015 11:14:46 GMT

This build will update the Host to the latest version, but the ID, password and other Host settings will remain the same. Also, no notifications to the user will be shown other than standard Windows message about whether the user wants to run such-and-such executable.

Michael Lewis, User (Posts: 32)

Jun 09, 2015 1:12:19 pm EDT

Support level: Free or trial

Thanks - that worked exactly as I needed it to

Angus Scott-Fleming, User (Posts: 11)

Jun 12, 2015 7:49:47 pm EDT

Support level: Free or trial

Can you run the MSI installer with the command-line switch "/passive" or do you have to build a 1-click EXE?

Bretislav Duda, User (Posts: 28)

Jun 13, 2015 4:24:21 pm EDT

Support level: Free or trial

How update Agent without change ID and pass, please?

And ...
any chance build code with features auto update agent via download from defined links, BEFORE run agent?

And feature ... reload runing Agend after reboot PC?

Thanks

Conrad Sallian, Support (Posts: 2938)

Jun 14, 2015 2:31:03 pm EDT

Angus Scott-Fleming wrote:
Can you run the MSI installer with the command-line switch "/passive" or do you have to build a 1-click EXE?

Here is information that can help https://technet.microsoft.com/en-us/library/cc759262(v=ws.10).aspx .

Conrad Sallian, Support (Posts: 2938)

Jun 14, 2015 2:41:22 pm EDT

Hello Bretislav,

Bretislav Duda wrote:
How update Agent without change ID and pass, please?

There is no such thing as "updating Agent" in common sense because you do not install the Agent, you run its executable right away. When run, the Agent generates a new ID and password. However, this ID and password stays the same the second, third etc. time you run the Agent on the same PC.

If you need a permanent access to the remote computer use the Host instead. Everything you can do with the Agent you can also do with the Host. If you need to configure attended access with the Host, just use the Notification panel and Ask user permission options.

And ...

any chance build code with features auto update agent via download from defined links, BEFORE run agent?

And feature ... reload runing Agend after reboot PC?

Thanks

Do you mean Agent or Host?

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