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latest version screen redraw very slow

Michael Taylor, User (Posts: 45)

Jun 07, 2019 10:15:50 pm EDT

Pepa might be right as it may have happened on an earlier version, but I can tell you this. It happens with every system I use it on.

its annoying to the point I'm considering ditching RU all together.

latest version screen redraw very slow

Michael Taylor, User (Posts: 45)

May 23, 2019 8:40:50 pm EDT

just curious does remote utilities use an XDDM-based remote display driver?
I'm only asking since I just read one of the features Microsoft has removed  in windows 10 May 2019 update is XDDM-based remote display driver.
the article states:  Independent Software Vendors that use XDDM-based remote display driver should plan a migration to the WDDM driver model.
here is the link to the article I just read.
https://betanews.com/2019/05/23/removed-or-deprecated-in-windows-10-may-2019-update/
here is what the article states regarding XDDM remote display driver:
REMOVED FEATURES:
XDDM-based remote display driver -- Starting with this release the Remote Desktop Services uses a Windows Display Driver Model (WDDM) based Indirect Display Driver (IDD) for a single session remote desktop. The support for Windows 2000 Display Driver Model (XDDM) based remote display drivers will be removed in a future release. Independent Software Vendors that use XDDM-based remote display driver should plan a migration to the WDDM driver model.

-Michael
Edited:Michael Taylor - May 23, 2019 8:45:13 pm EDT

latest version screen redraw very slow

Michael Taylor, User (Posts: 45)

May 23, 2019 7:19:53 pm EDT

well uninstalling and reinstalling viewer did not help. perhaps it has something to do with the windows 10 build I have the hosts installed on (1903 18898.100)

not much in the log files to be honest.  but here is a screenshot of the host logs (attached)

latest version screen redraw very slow

Michael Taylor, User (Posts: 45)

May 23, 2019 3:33:57 pm EDT

yes the viewer  and all my hosts have been updated. this happened right after the last upgrade. all systems have been rebooted multiple times,  I even reinstalled the host on one of my systems to see if it would help. it did not.  the only other option I can try would be to uninstall the viewer from my main system and reinstall it. perhaps something went wrong with the viewer upgrade.
as I mentioned this worked perfectly fine prior to the upgrade,on all my systems then after the upgrade this issue occurs on all my systems not just 1 but all
my network is GB network (managed switches) and my hosts do not have any 3rd party firewall/av installed they all use built in windows defender and windows firewall.

I will see if uninstalling viewer helps since reinstalling host does not. I will also send host logs when I can.

latest version screen redraw very slow

Michael Taylor, User (Posts: 45)

May 22, 2019 8:34:50 pm EDT

version 6.10.9
ever since upgrading  when I make an initial connection the screen remains black for about 5 seconds, then I need to move the mouse over start menu/other areas. when I do this the screen will begin to redraw itself slowly until it looks normal. I upgraded all my systems (4 hosts, all using windows 10 x64 latest version) and this happens to all of them. setting legacy capture mode resolves but it seems in legacy capture mode the screen view is not as clear as the normal mode... these host are direct (connecting via local IP)

also besides the screen issue the connection itself seems slower, it used to be very fast but in general it seems RU is getting worse... not better, very disappointing.

Version 6.9 Beta - main discussion

Michael Taylor, User (Posts: 45)

Sep 28, 2018 7:38:53 pm EDT

6.9 beta version doesnt upgrade host when its using internet ID. it works fine when upgrading local hosts via ip. thankfully I had another RAT tool installed but that kind of defeats the purpose.

internet ID vs local PC status.

Michael Taylor, User (Posts: 45)

Apr 22, 2017 9:58:31 am EDT

Hi Conrad,

I will try the auto logon to see if that helps,  but if I do setup internet ID's for the local pcs I assume I would loose wake on LAN functionality? is that correct?

internet ID vs local PC status.

Michael Taylor, User (Posts: 45)

Apr 21, 2017 8:37:26 pm EDT

just a couple of questions...
when I launch the viewer my internet id computer is immediately displayed as online. but my local pc's are listed as offline until I click connection/refresh status. why is this? I would expect local pc status to be displayed quicker since they are local and on the same network.  this is very annoying. why do I need to click connection refresh status in order to see my local pcs that are online?  

due to this annoying status behavior I have another question if I use internet id for my local computers and connect to them will my connection go direct to the PC (ip)  or will it go through your internet ID server?

thank you

Michael Taylor
Edited:Michael Taylor - Apr 21, 2017 9:02:10 pm EDT

windows 10 creators update viewer detected as virus

Michael Taylor, User (Posts: 45)

Apr 03, 2017 6:36:43 pm EDT

just giving you an FYI I upgraded to creators update via windows insider ISO download, over the weekend today I received what I Hope is a false positive from windows defender HUB, I would send a screenshot but I don't see an option for it.
it's detected as Trojan:win32.Rundas.a

I am running the latest version of viewer 6.6.0.3

Thank you

Michael Taylor
Edited:Michael Taylor - Apr 03, 2017 6:37:47 pm EDT

6.3.0.4 hide host icon

Michael Taylor, User (Posts: 45)

Sep 25, 2015 10:22:30 am EDT

I think you're smart enough to understand my point? how's this
version 5 worked perfectly for ME and my usage scenario. version 6 does not work at all for ME and my usage scenario.

sticking with v5 is not an option, version 5 does not work on newer operating systems (8/8.1/10)
also according to your news/blog you are deprecating internet ID feature for version 5. right now for free users but I'm sure eventually for paid users as well.


I'm glad you have hundreds of paid customers that use version 6 and are happy with it... I guess I must be wrong... you are right. version 6 is wonderful it works perfectly!

take care.
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