do you even test your software? every new version is worse than the previous version. I wont even waste my time explaining all the issue...but I will say this is completely unusable period.. if you tested your software you would already know this.... what a POS
time to uninstall Remote utilities and move on to something that actually works.
I tried your fix, it doesnt work, still happens, I just performed a simple upgrade and every single one of my systems got reset to postage size when they came back online, and screen paints are very slow as per the other recent ticket I mentioned
RU is too unstable, unpredictable, inconvenient and unreliable for me. I will be migrating all my systems and customer systems to Dualmon.
I used to love RU but as per above its unusable and would not be able to recommend to my clients/customer
good luck to you maybe ill check it out in a few years hopefully you get things working properly.
on top of the screen redraw very slow issue I posted about earlier another very very annoying issue is the resolution/size constantly becomes rest. what I mean by that is I have mode set to stretch, 90% of the time the window becomes the size of a postage stamp and I constantly need to resize and make it bigger, this happens mostly when the remote pc is rebooted but it happens other times as well. very very annoying to say the least. I like RU a lot but I dont think I can continue to use it with these very annoying issue, I began using dualmon and think its much better for my needs. I like RU for my local systems since it allows WOL, but its too annoying to use. plus your whole concept is stuck in the dark ages. no Linux versions, no web access, no nas integration. I could go on and on... I really dont think you'll last long if you keep things the way they are.
just curious does remote utilities use an XDDM-based remote display driver? I'm only asking since I just read one of the features Microsoft has removed in windows 10 May 2019 update is XDDM-based remote display driver. the article states: Independent Software Vendors that use XDDM-based remote display driver should plan a migration to the WDDM driver model. here is the link to the article I just read. https://betanews.com/2019/05/23/removed-or-deprecated-in-windows-10-may-2019-update/ here is what the article states regarding XDDM remote display driver: REMOVED FEATURES: XDDM-based remote display driver -- Starting with this release the Remote Desktop Services uses a Windows Display Driver Model (WDDM) based Indirect Display Driver (IDD) for a single session remote desktop. The support for Windows 2000 Display Driver Model (XDDM) based remote display drivers will be removed in a future release. Independent Software Vendors that use XDDM-based remote display driver should plan a migration to the WDDM driver model.
Edited:Michael Taylor - May 23, 2019 8:45:13 pm EDT
yes the viewer and all my hosts have been updated. this happened right after the last upgrade. all systems have been rebooted multiple times, I even reinstalled the host on one of my systems to see if it would help. it did not. the only other option I can try would be to uninstall the viewer from my main system and reinstall it. perhaps something went wrong with the viewer upgrade. as I mentioned this worked perfectly fine prior to the upgrade,on all my systems then after the upgrade this issue occurs on all my systems not just 1 but all my network is GB network (managed switches) and my hosts do not have any 3rd party firewall/av installed they all use built in windows defender and windows firewall.
I will see if uninstalling viewer helps since reinstalling host does not. I will also send host logs when I can.
version 6.10.9 ever since upgrading when I make an initial connection the screen remains black for about 5 seconds, then I need to move the mouse over start menu/other areas. when I do this the screen will begin to redraw itself slowly until it looks normal. I upgraded all my systems (4 hosts, all using windows 10 x64 latest version) and this happens to all of them. setting legacy capture mode resolves but it seems in legacy capture mode the screen view is not as clear as the normal mode... these host are direct (connecting via local IP)
also besides the screen issue the connection itself seems slower, it used to be very fast but in general it seems RU is getting worse... not better, very disappointing.