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Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

Jun 04, 2015 1:29:56 pm EDT

Right now, yes, until later today or tomorrow or whenever the next time this problem occurs.  It isn't that they don't work at all, its that occasionally, I will have 1 of the two connections say it is off line and it takes all the above to get them both to be up.

Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

Jun 04, 2015 1:23:10 pm EDT

Sorry, to be more clear: Restart Host = Restart RUT services on the remote computer.  I finally ended up having to restart the whole computer to fix everything this time.

Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

Jun 04, 2015 8:00:33 am EDT

More information...

An issue that seems to occur when I restart the host to try to get both callbacks to come up, I sometimes don't seem to be getting dual monitor support on each connection.  It shows me both monitors in one window with no option of selecting monitor 1 or 2.  The host icon keeps disappearing during all of this.

Also, when it had the problem this morning.  I tried the restart host option and waited but the connections never came back up.  I had to jump in with another software and manually stop the host and kill the processes for it.  After tha, both connections came back up in the callback, but then the issue mentioned above happened.

I finally ended up restarting the computer to fix everything.

Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

Jun 01, 2015 7:19:57 am EDT

Yes, Viewer and hosts are all at 6.3.0.2.

Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

May 29, 2015 7:25:51 am EDT

On the Callback connections screen, both connections are set to use port 5651.  That is the port I have open on my firewall on the viewer network.

Remote with Dual Monitors & Dual Callbacks

Larry Gray, User (Posts: 24)

May 28, 2015 7:53:51 am EDT

I have a remote Windows 7 Enterprise SP1 system (32 bit).  It has two monitors.  I have two callback connections created on the Host calling back to my home through an open port in my home firewall.  I use each connection for one of the monitors.  This scenario works fine.

Every so often, one of the two connections will show as Offline and I am unable to connect to it.  The other connection is up an running just fine.  If I were running a single connection, I could easily blame it on the network somewhere.  But, in this case, I have one connection working and the second not working and both are same source/destination.  I have tried forcing it to do the callbacks, but the only thing I have found that fixes this scenario is to restart RUT Host.

6.0 Arrow Keys not working

Larry Gray, User (Posts: 24)

Mar 05, 2015 4:17:55 pm EST


Regarding the arrow keys bug - unfortunately, we couldn't reproduce it here. It certainly has something to do with a specific machine or configuration. Without remote access we won't be able to diagnose it. We could schedule a remote session, connect to your Viewer machine and from that machine connect to a remote machine using your Viewer and try to diagnose the issue.

I would actually appreciate very much working in a remote session with you.  Let me know how and when and I will make myself available.


Is this happening in 100% of all cases or only in some cases?

I have two computers in my office.  Each computer is 99% a duplicate of the other (one might have some software that the other doesn't).  Each of those two computers has two monitors.  I have two callbacks setup on each computer.  At home, my one computer has two monitors.  So, at any given time at home, I might be viewing any combination of these 4 remote monitors on my 2 local monitors.

Each of the two remote computers exhibit the same problem of not being able to do any kind of input only occasionally.  So, if I happen to be focusing on Computer 1 and computer 2 has logged out, sometimes I hit the CTRL-ALT-DEL button and the remote screen prompts for password, but I can't input anything into it.  

It isn't 100% of the time and I don't know if it does it with any other hosts because I'm not really on any others that often.

6.0 Arrow Keys not working

Larry Gray, User (Posts: 24)

Mar 05, 2015 7:53:55 am EST

My keyboard and OS are the same as Jeff's.  I am on 6.1.0.3 on all sides.  

One other thing to add about keyboard or remote control as a whole.  At times I have several windows open and occasionally one of the remote hosts will timeout and go to login screen.  I have to end the session and bring it back up in order to do any remote control.  The "send ctrl-alt-del" function works, but then I can't type or click anything in the window unless I restart the session.

I can start another topic on that if you think it is unrelated, but that issue happens in all versions I have used.

RUT Unusable completely now

Larry Gray, User (Posts: 24)

Mar 03, 2015 1:07:19 pm EST


1) Not able to stay connected, constantly having to stop and start host (using [censored] !?!?).

If you mean the "Access denied" bug, you didn't need to start/stop Host for that. You could jus log off / log back on (in Remote Utilities).



Anyway, yesterday we released version 6.1 that fixed that bug altogether. You can download it here  http://www.remoteutilities.com/download/  

Awesome, I hope this works and I can stay connected.



2) Still unable to use the arrow keys.

Try the new version.  

:( Still not working


3) Stupid problem with security mode not supported when trying to connect to remote host

This is the bug from p.1.  

So far so good, When I start the hosts, it used to do it at least once before working.  It hasn't done it this time.


4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.

Just install the latest 6.1 and see if it works for you. Make sure that you upgrade both parts - Viewer and Host.  

Sweeeet, the install works.

RUT Unusable completely now

Larry Gray, User (Posts: 24)

Mar 03, 2015 8:48:42 am EST

I stuck with the latest version for as long as I could, but it eventually became too disruptive.  

1) Not able to stay connected, constantly having to stop and start host (using  [censored] !?!?).

2) Still unable to use the arrow keys.

3) Stupid problem with security mode not supported when trying to connect to remote host

4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.

This sucks, because I really liked RUT.
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