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Hello,

the server (v3.3.4.0)is  running on my own site as a service.
Regarding to its log it has sometimes a specific exception.
The same was happening with the former used v3.0.1.0,
same exception but naturally different IP.

Exception is "Access violation at 00000077".
Since its accessing eax+$78, eax must be $ffffffff. ([rax+$78])
Its a weird result for lpOverlapped points to.???

I was only digging into these logs, because i have these annoying disconnecting issues
every random times (every 5 minutes  or longer).
That was also the reason for installing the update to agent/viewer 7.1.7.0 with server 3.3.4.0
I will see if this will help with the disconnecting problem.

I had these with agent+viewer


here the log from 3.3.4.0
[...]
011e7a1c 1237   cmp     byte ptr [rbp+$d7], 0
011e7a23        jz      loc_11e7af4
011e7a29 1241   cmp     qword ptr [rbp+$b0], 0
011e7a31        jz      loc_11e7c65
011e7a37 1243   mov     rax, [rbp+$b0]
011e7a3e      > movzx   rax, byte ptr [rax+$78]
011e7a43        cmp     al, 3
011e7a46        jnb     loc_11e7c65
011e7a4c 1248   call    -$47b6c1 ($d6c390)     ; System.Classes.TThread.GetTickCount64
011e7a51        mov     [rbp+$b8], rax
011e7a58 1249   mov     rax, [rbp+$b0]
[...]

and from 3.0.1.0
disassembling:
[...]
00ab0ba1 1145   cmp     byte ptr [rbp+$d7], 0
00ab0ba8        jz      loc_ab0c79
00ab0bae 1149   cmp     qword ptr [rbp+$c0], 0
00ab0bb6        jz      loc_ab0de2
00ab0bbc 1151   mov     rax, [rbp+$c0]
00ab0bc3      > movzx   rax, byte ptr [rax+$78]
00ab0bc8        cmp     al, 3
00ab0bcb        jnb     loc_ab0de2
00ab0bd1 1156   call    -$687556 ($429680)     ; Winapi.Windows.GetTickCount64
00ab0bd6        mov     [rbp+$b0], rax
00ab0bdd 1157   mov     rax, [rbp+$c0]




from 3.0.1.0  the same with 3.3.4.0

05-52-43 24-01-2023 T: Access violation at address 0000000000AB0BC3 in module 'InternetIdService.exe'. Read of address 0000000000000077. (EAccessViolation)
date/time          : 2023-01-24, 05:52:42, 653ms
computer name      : Noname
user name          : SYSTEM <noname>
registered owner   : noname
operating system   : Windows 10 x64 build 19042
system language    : German
system up time     : 31 days 14 hours
program up time    : 31 days 14 hours
processors         : 8x Intel® Core™ i7-4790 CPU @ 3.60GHz
physical memory    : 27407/32471 MB (free/total)
free disk space    : (C:) 191,78 GB
display mode       : 1024x768, 32 bit
process id         : $df8
allocated memory   : 24,99 MB
largest free block : 131021,95 GB
command line       : "c:\Program Files (x86)\Remote Utilities - Server\InternetIdService.exe" -service
executable         : InternetIdService.exe
exec. date/time    : 2021-04-28 22:53
version            : 3.0.1.0
compiled with      : Delphi 10.4 Sydney
madExcept version  : 5.1.0
callstack crc      : $e42ca1b9, $eb363461, $e8d5394d
exception number   : 1
exception class    : EAccessViolation
exception message  : Access violation at address 0000000000AB0BC3 in module 'InternetIdService.exe'. Read of address 0000000000000077.

thread $1074:
00ab0bc3 +b3 InternetIdService.exe Iocp.TcpSocket 1151 +25 TIocpIoThread.Execute
00505114 +24 InternetIdService.exe madExcept               HookedTThreadExecute
00564700 +40 InternetIdService.exe System.Classes          ThreadProc
004117aa +3a InternetIdService.exe System                  ThreadWrapper
00504fe9 +49 InternetIdService.exe madExcept               ThreadExceptFrame
7ffb063a +0e KERNEL32.DLL                                  BaseThreadInitThunk
7ffb07cd +1b ntdll.dll                                     RtlUserThreadStart

Thank you

Hello Pauline,

thanks for your reply.
As the topic says, its from RU-Server.
"c:\Program Files (x86)\Remote Utilities - Server\Logs"  and its subdirs
The running service/app is the InternetIdService.exe.

I will upload 2 files to your given mail.

Thank you