In Viewer, I would like to add the location of some of my workstations in the comment field of the Detail View. I am having a problem with the comment disappearing. Is this a bug in the software or am I not saving it correctly?
Could you please clarify if you're adding the location information for the Comment column in the Comment field in the Connection Properties window -> Additional Properties tab? If this is the case, then please make sure that you click the OK button in the Connection properties window in order for the changes to be saved.
If the above applies and it's exactly how you add the additional text for the Comment column, but the issue persists, then it might be occurring if the Viewer's configuration file was somehow damaged (perhaps, by some firewall/antivirus software activity). Please, try the following and see if this helps to resolve the issue: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register your Viewer once again. 4. Run the Viewer and try adding the text for the Comment column once again.
Could you please clarify if you mean the comments for the connections in the AD tree that are displayed in the Viewer's navigation pane as described here or do you mean that you have the AD integration set up via RU Server as described here?
It is set up via the RU server. I noticed something else. I put a comment in when I was signed out of the viewer, and it was still there when I opened it. But when I signed in, it disappeared. Signing out did not bring it back.