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Can you please advise how I can upgrade a remote host now? this change prevents me from connecting to my remote pc - and trying to do the simple install also fails.
While I agree with the explanation given you should allow for the remote install to be performed when the remote host is still version 6 - not doing this in some cases, like mine, means I will not be able to upgrade the host without physically traveling to another country to set it up. Not happy.
Edit: for cases like mine you could supply a 2 or 3 days paid license to enable the users with similar issues as I have to do the upgrade.
Edited:Frederico Fonseca - Feb 02, 2022 5:02:50 am EST
Just to clarify, both the Viewer and the Host must be on 184.108.40.206? My Viewer is, but not every Host would be. For obvious reasons, I don't want the remote end being able to install/update software on their own, and I only remote into them when there is an issue. If they've been working fine for several months, then they are still going to be on whatever version was available at the time I installed it. If all the Hosts also must be on 220.127.116.11, is there a way to batch upgrade everyone in my address book? (Assuming the Hosts are not able to connect to your servers and therefore I can't remote update the way we normally would inside the Viewer.)