Russ's community posts

I can connect to a computer if I use its IP address, but not by the Internet-ID.  I believe it's because we recorded the Internet-ID incorrectly.  Is there a way to find the Internet-ID when connected to the host without taking over their screen to go to the properties?  Something in the properties of the machine in our Viewer, or a command line, or something?

If you end up in this thread, it looks like they have resolved the problem and provided instructions here:  https://www.remoteutilities.com/support/forums/forum1/2166-how-to-upgrade-to-version-7-if-i_m-a-free-license-user_

I've gone through their instructions myself and shared the info with colleagues, and everyone I've worked with is having success with this solution.

Just to clarify, both the Viewer and the Host must be on 7.1.2.0?  My Viewer is, but not every Host would be.  For obvious reasons, I don't want the remote end being able to install/update software on their own, and I only remote into them when there is an issue.  If they've been working fine for several months, then they are still going to be on whatever version was available at the time I installed it.
If all the Hosts also must be on 7.1.2.0, is there a way to batch upgrade everyone in my address book?  (Assuming the Hosts are not able to connect to your servers and therefore I can't remote update the way we normally would inside the Viewer.)