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Blank Host Screen causes color degradation

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Andy Jackson, User (Posts: 2)

Jan 05, 2021 11:08:01 am EST

Support level: Free or trial
hi, i'm running the beta, when i enable blank host screen, the colors on the images are degraded in the viewer, anyone else experience this issue?

Conrad Sallian, Support (Posts: 2591)

Jan 05, 2021 12:07:05 pm EST

Hello Andy,

Are you running the latest beta on both ends? I.e. beta 4.

Andy Jackson, User (Posts: 2)

Jan 07, 2021 2:54:49 pm EST

Support level: Free or trial
hi. yes. 6.12.4.0 beta on both. the host is windows 10 and the viewer is windows 7 SP1. thank you.

Polina, Support (Posts: 1157)

Jan 11, 2021 11:43:57 am EST

Hello Andy,

Thank you for the clarification.

Unfortunately, this is a known issue that is caused by a new blank screen mechanism-specific features - the Monitor Driver was discontinued since the 6.12.2.0 Beta 2 version as it is outdated and soon won't be supported by Windows at all.
Besides, the new screen blanking method is more versatile - namely, it works on laptops without blocking out the brightness controls (whereas the driver method has such a problem). Unfortunately, there are some downsides like the degraded colors when the blank remote screen feature is enabled. However, we'll do our best to improve the feature in our future updates. Sorry for the inconvenience.

Please let us know if you have other questions.

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