Hello, when using Remote Utilities software to remote control a host PC, is connecting via using the Internet_ID method highly secure as it mentions in the Remote Utilities documentation that this connection method bypasses our Cisco hardware firewall? "Bypassing firewalls" sounds dangerous and sounds like it may be less secure than other connection methods? Could you please explain how this works in terms of security? Many thanks in advance. Regards, Rod.
Bypassing a firewall doesn't mean that it's dangerous. Remote connection between RU Viewer and RU Host is always encrypted regardless of connection type used be it direct connection or Internet-ID connection. Here is more information about Remote Utilities security.
That said, Internet-ID connection simply removes the hassle of opening a port in your firewall settings which would be necessary if you decided to use direct connection. It may even be considered more secure (in terms of open ports) than direct connection since it doesn't require opening a port and creating a firewall rule.